On July 9, 2010 I purchased one airtel world sim along with a prepaid
connection for my daughter from ARC@M-block Connaught Circus, Delhi
The staff there was very cooperative and efficient within 24 hours the
sim was fully functional and was very impressed with the services
provided by Airtel. To carry this good fortune further i decided to
change broadband connection at my residence from MTNL to AIRTEL and
the story begins. Here it is
1. I booked broadband connection for my residence, xxxxxxxxxxxx,
New Delhi 110015, in 1399 plan on July 15, 2010. Since i was migrating
from mtnl to airtel, on my request airtel number 011-45xxxxx6 was
reserved for me.
2. I was assured that the connection will be up and running by late
saturday(17-July-2010) evening.
3. On saturday evening, DSA asked me to talk to AIRTEL staff Mr
Abhinav(?), TSM(?), 98xxxxx89. He told me that the telephone wire is
out of stock so the installation will take place on Sunday
(18-July-2010).
4. On Sunday (18-July-2010) I was told that DP is choked new DP needs
to be installed. The DP(RNxxxx706) closest to my house has only two
wires coming out of it. How can DP be choked ?? strange !!!
5. July 19, 2010: Mr Arijit, Area Manager, 9810xxxx89 told me that
“It seems that the pair in DP reserved for the number is not working”.
He also assured me that by 19-july-2010, 1730 hrs they will inform me
the status. Unfortunately, i did not receive any Information from his
office till today.
6. The telephone numbers of Mr Abhinav and Mr Arijit were given by DSA
and the kind of replies i got from these gentleman were absurd so
decided to approach 121.
7. Complaint no 352xxx34 dated 19-july-2010 was registered with 121
with an assurance that within 24 hours the matter will be resolved
8. Complaint no. 35xxxxx dated 21-July-2010 was registered again with
same assurance as in 7.
9. Complaint no. 354xxx689 dated 22-July-2010 was registered and was
told that all three complaints are forwarded to back-end (???) and the matter
will be taken up on priority.
BTW the telephone number alloted to me 011-45xxxx16 is active and I am
registered with airtel.in. The wiring/instrument/wi-fi modem etc are
still pending.
This is very unfortunate.
Thanks and Regards
Sushil Lamba