I had purchased on hand bag worth Rs. 1695 from Fastrack Store, Fatehgunj, Vadodara on 22/04/2013. After a span of four months i noticed defect in the nhand bag and submitted the same to Fastrack store at fatehgunj for replacement. It was confirmed by the store manager that duplicate fresh piece of the same handbag will be provided to me within one week. After one week when i visited the store the manager confirmed that the company has stopped the production of simialr handbag and hence asked to purchase or pick up any other item/handbag available in the store. None of other handbag was of my choice and i asked to return me back my money or get me the same fresh piece of same handbag which i had purchsed. The manager denied and talked to me very rudely and asked to lodge complain at the customer care since in any case they cannot return back the money nor provide fresh piece of same handbag.

Return of money or replacement with the same fresh piece

Complainant Information
name- nancymendpara