Dear All,

Regret to come like this , but i am filing complaint on the ”first flight courier service ” office in ”Patiala-Punjab” India (shop no. 13, new cloth market ,opp. share -Punjab-market ,phone no. 0175-3207696 , 09316003509,09356462087 ,Patiala (Pb) -Pin-147001) . I am not able to receive my urgent courier even on repeated respects . The person of the office says ” The service is not available in your area ” when i said i would have picked myself if you could have informed me ”they usually say to all -your phone is not working ” -like this of lame excuses . This is very shameful that the urgent couriers are not being delivered and neither the consignee is contacted if they are not finding the address/or have some other issue . In the past also i could get my courier only after 10-15 days of arriving and following so many days . They do not attemt to inform at all that the courier has arrived -if they can not deliver then they can alteast inform so that the person can pick their urgent courier themselves. A courier having ref.no. QB0778257 , was booked from Mumbai on 28th August 2013 for Patiala(Pb) . The tracking says courier was arrived in Patiala on 31st August , but when i contacted on 2nd Sept, they are saying that the courier was sent back ,when i questioned why this was sent back , the person says -there is no service in Patiala ( How can consignment be booked if there is no service in the region ?? ) . The person did not bothered to even inform to me -so i could get it myself from the office . This is shear negligence as there are urgent courier . I have suffered badly as i could not get the courier in time . The persons in Patiala office are not delivering the consignment if is not nearby their office . This is very shameful . I request you to please intervene and instruct the concerned persons to do their job honestly so that public has not to suffer because of some ”irresponsible and fraudulent staff” .The person in first flight office Patiala(Pb) are sending the consignment back even without attempting to deliver and even not contacting the persons”

I hope i will get the response.

Thanks,

Chand Parkash ,