Dear Sir,
Greeting of The day,
I bought Maruti Zen Estilo from TR Sawhney Motors New Delhi on March31,2009.Some amount financed by HDFC bank, SafdarJung New Delhi.But till now I havent got the paper. As per the commitment of both(bank and dealer), they are not giving me parmanent registration of my parmanent place i.e.kaithal,haryana.Even I have temperary Number and Insurance of the same address
I am begging like hell and communicated them atleast 50 time, but still blank hand without any document of the car.In lack of document I cant run it on the road now.
As I have heard about your organisation now you are the only hope for me.
Below I am pasting my mail conversation with them:-
———-conv with car dealer———————
All,
Gentle Reminder, Awaiting for your response!!
R’s:
Naveen Gupta | HCL Technologies Ltd., Sector 60, Noida |91120-438-4221|91-99100-85970
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From: Naveen Kumar Gupta
Sent: Monday, June 29, 2009 4:52 PM
To: ‘contact@maruti.co.in’; ‘sales1@trsawhneymotors.com’; ‘sales2@trsawhneymotors.com’; ‘sales3@trsawhneymotors.com’; ‘sales4@trsawhneymotors.com’; ‘salesmanager1@trsawhneymotors.com’; ‘salesmanager2@trsawhneymotors.com’; ‘salesmanager3@trsawhneymotors.com’; ‘salesmanager4@trsawhneymotors.com’; ‘director@trsawhneymotors.com’
Subject: RE: Please get my documents from T R Sahney !! CRM:0031000001711
Hello All,
Please go through below mail chain.
I have written at least 10-20 mails. Till the date I haven’t got any reply from dealer.
I bought Zen estilo lxi from TR sawhney gokulpuri showroom. But till now I haven’t got my paper for permanent registration of kaithal, haryana as committed by Prabhat. Now I am being told that I can’t get paper of haryana as per commitment.
Prabhat reply was “Me nahi de sakta, agar commitment kiya to kya, me kon sa koi registered authority hoon, vo to mane aise hi bol diya.” Is it really true? If it is true then who the hell is allowing him to rob innocent people and why the hell he is dealing with customer.
I talked to Mr Bhardwaj. Considering his age I called him ‘uncle’. But his attitude was something like ‘don’t call me uncle relation.’
And his reply was “thik hai usne commit kar liya tha ab use faansi pe chadau kya”. Please tell him someone if he can’t hang up his executive, then why the hell they all together hanging up customers. I am helpless to feel like some employee making TR sawhey the worst dealer, even a black spot on maruti.
As per the commitment and also I have my temporary number and insurance of my home address i.e. kaithal. So please give my sale letter and all pending docs of kaithal address. I am really getting frustrate and gather all information to make legal case in court. If I will not get any results by this week I will take legal action against your department and claim all losses including mental harassment.
R’s:
Naveen Gupta | HCL Technologies Ltd., Sector 60, Noida |91120-438-4221|91-99100-85970
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From: Naveen Kumar Gupta
Sent: Thursday, May 14, 2009 11:22 AM
To: ‘contact@maruti.co.in’; ‘sales1@trsawhneymotors.com’
Subject: RE: Please get my documents from T R Sahney !! CRM:0031000001711
Hi Maruti/T.R. Shawhney,
Till now I haven’t get any response neither from dealer nor from maruti. Please respond
R’s:
Naveen Gupta | HCL Technologies Ltd., Sector 60, Noida |91120-438-4221|91-99100-85970
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From: Naveen Kumar Gupta
Sent: Tuesday, May 12, 2009 5:15 PM
To: ‘sales1@trsawhneymotors.com’
Cc: ‘contact@maruti.co.in’
Subject: RE: Please get my documents from T R Sahney !! CRM:0031000001711
Awaiting for your response.
R’s:
Naveen Gupta | HCL Technologies Ltd., Sector 60, Noida |91120-438-4221|91-99100-85970
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From: Naveen Kumar Gupta
Sent: Wednesday, May 06, 2009 2:10 PM
To: ‘sales1@trsawhneymotors.com’
Subject: RE: Please get my documents from T R Sahney !! CRM:0031000001711
Hi,
This is almost 50th communication with you. I am begging like hell for my own things for which I have paid you. But I haven’t got any reply. Please give me all the pendings
R’s:
Naveen Gupta | HCL Technologies Ltd., Sector 60, Noida |91120-438-4221|91-99100-85970
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From: Naveen Kumar Gupta
Sent: Tuesday, May 05, 2009 7:27 PM
To: ‘sales4@trsawhneymotors.com’
Subject: RE: Please get my documents from T R Sahney !! CRM:0031000001711
Hi,
As your VP Mr. Bhardwaj has promised me to solve the issue of document within 2-3 days, please send me service book and accessories so that I can serviced the car without getting more late.
R’s:
Naveen Gupta | HCL Technologies Ltd., Sector 60, Noida |91120-438-4221|91-99100-85970
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From: Naveen Kumar Gupta
Sent: Monday, May 04, 2009 3:33 PM
To: ‘sales4@trsawhneymotors.com’
Cc: ‘contact@maruti.co.in’
Subject: RE: Please get my documents from T R Sahney !! CRM:0031000001711
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Dear Representative of TR shawney,
As a quick reminder I bought Zen estilo lxi from your gokulpuri branch on march 31,2009. I have bear all the cost and expenses.
But till now I don’t have any document, service book or any accessories committed by Mr. Prabhat at the time of deal. I have begged for these things hundred times. Now please answer following question
When I will be get my papers or shall I write off the car in absence of papers
When I will get my service book. What about car warranty now as 1 month have been passed without servicing in absence of service book.
when I will get my accessories which includes body cover, temple and perfume committed by executive.
Waiting for your reply
R’s:
Naveen Gupta | HCL Technologies Ltd., Sector 60, Noida |91120-438-4221|91-99100-85970
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From: contact@maruti.co.in [mailto:contact@maruti.co.in]
Sent: Sunday, April 19, 2009 3:34 PM
To: Naveen Kumar Gupta
Subject: RE: Please get my documents from T R Sahney !! CRM:0031000001711
Dear Mr. Gupta,
Thank you for visiting our website.
We value you as a member of Maruti family and sincerely acknowledge the inconvenience you have been experiencing. At Maruti Suzuki, our customers are the biggest assets for us and any discomfort felt by our customers is our top concern.
We wish to inform you that we have already forwarded your issue to the concerned department. We appreciate your co-operation in this matter and thank you for your patience.
Please feel free to revert in case of any query or clarification.
Regards,
ANY TIME MARUTI
(Call- 9910202020 or Toll Free-1800 1800 180)
International Toll Free Numbers:
1866 527 5698 (From USA and Canada)
0800 0852247 (From UK)
Please visit us at http://www.marutisuzuki.com
====================================
——————- Original Message ——————-
From: Naveen Gupta (gupta.naveen@hcl.in)
Received: 4/16/2009 2:45 PM
To: ATM Queue
Subject: Please get my documents from T R Sahney !!
Dear Sir/Madam
I bought Zen Estilo LXI from this dealer. But till now I havent get any paper which includes sale letter, service book and also the acesories commited by the executive. I called up the executive on march 28, 2009 and got the details of dealing. then I visted the showroom and booked the car on the same day.
On delivery day i was roaming there like i was begging for something. when i asked for accessories (temple, perfume and body cover) commited by executive i was told that company have stopped the manufacturing of these items and they don’t have in their store .I was not given any paper and acesories comitted by executive saying that they will their self deliver it at mine address, also I deposited rs 5200 there as a security as of registration would be done by me but i dint get any receipt of this amount.
I waited for 1 week and then called up them for my papers and acesories. At first , they tried to cheat me saying they havent get your loan amount from the bank still so cant give the paper. they did it for 2 days. when i threatened them saying that i am going to complaint then then only they agreed.
Next, Mr Prabhat asked me for rs 1000 as a surcharge of cedit card as I made 50000 payment through credit card and even not ready to give me the receipt of this amount. But at booking time i cleared this thing with him that i will not any surcharge amount.
Now i dont have any paper so i cant run my vechile on the road. It a only a iron box for me without papers. I cant apply for registration in lacking of sale letter which has a max time of 1 month
I launched a comlaint on april 09,2009 at any time maruti service 1800-1800-180 .Complaint number is 5865707184. I was assured that you r problem will get reslove max 72 hours. But till now i am still blank hand.
i just want the dealer to full fill all the comittments made by executive at booking time. I want all my papers as well as all accessories pending earliest as to apply registraion which has a max time of 30 days
If I have commited any payable amount i am ready to pay
R’s:
Naveen Gupta
HCL Technologies Ltd., Sector 60,
Noida 91120-438-4221, 91-99100-85970
————————–end————————
———————conv with bank—————–
R’s:
Naveen Gupta | HCL Technologies Ltd., Sector 60, Noida |91120-438-4221|91-99100-85970
——————————————————————————–
From: Naveen Kumar Gupta
Sent: Wednesday, June 24, 2009 11:31 PM
To: ‘loansupport@hdfcbank.com’; ‘mukeshk.goyal@hdfcbank.com’
Cc: ‘funds_info@rbi.org.in’; ‘bonewdelhi@rbi.org.in’; ‘dbspd@rbi.org.in’
Subject: RE:FW: RE:’HBL=007-279-864′ Car Loan number -14712142 Registration address issue!!
Importance: High
Hello All,
Please go through below mail chain.
I haven’t got any help from Mr.Ajay and Mr. Mukesh, and the issue is still pending. From last 3 months or so, I am begging like hell and they are only making me fool.
Basically I am true resident of Kaithal, Haryana and I have all legal proofs for this (Submitted already to Mr.Ajay). It was committed to me by your representative Mr.Ajay that registration with my local place will not be any issue and based on that I proceeded for loan and now I realize that every body involve in this chain are only making me fool and don’t know this is happening to how many customers at this time. I am helpless to feel like may be hdfc has some fraud employees who are robbing people and destroying bank reputation just for their own benefits.
Why did executive commit something which was not possible and if commit why not fulfill now. Why should innocent costumer suffer and not the faulty employee. Who will pay for my all loses and mental harassment which I got from last 3 months
Please solve my problem as per executive Mr. Ajay/hdfc bank commitment or cancel my loan and bear all the losses.
I am really getting frustrate and gather all information to make legal case in court. If I will not get any results by next week I will take legal action against your department and claim all losses including mental harassment.
So please incorporate with me and solve this issue amicably
R’s:
Naveen Gupta | HCL Technologies Ltd., Sector 60, Noida |91120-438-4221|91-99100-85970
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From: Naveen Kumar Gupta
Sent: Tuesday, June 02, 2009 5:39 PM
To: ‘loansupport@hdfcbank.com’
Subject: FW: RE:’HBL=007-279-864′ Car Loan number -14712142 Registration address issue!!
Hi,
Thanks for your response.
Moreover, when I took the loan neither reserve bank nor hdfc was present there. Whose there was Mr. Ajay, who was representing reserve bank and hdfc and all the others. I proceeded for the loan based on his commitment, so commitment of hdfc bank as well. If there are such policies of hdfc/ reserve bank and now after all things done I am being told all those but was not the executive supposed to tell the these policies at the starting. Why did he commit something which was not possible?
Is it bank’s executives business or the HDFC BANK business to rob the innocent people by greeding them with false commitment and later refused?
Please let me know hdfc and reserve bank rule applies to customer only or bank representative also. If the representative/hdfc bank fails to fulfill the commitment who should suffer, shall it be the innocent customers that representative or the bank.
In this whole scenario please find out as a customer mine fault. From around last 2 months or so it is me who is begging like hell and that faulty executive is still enjoying his work and continuing robbing others people also.
Hdfc or reserve bank please solve my problem as per executive Mr. Ajay/hdfc bank commitment or cancel my loan and bear all the losses.
R’s:
Naveen Gupta | HCL Technologies Ltd., Sector 60, Noida |91120-438-4221|91-99100-85970
——————————————————————————–
From: loansupport [mailto:loansupport@hdfcbank.com]
Sent: Friday, May 22, 2009 4:36 PM
To: Naveen Kumar Gupta
Subject: RE:’HBL=007-279-864′ Car Loan number -14712142 Registration address issue!!
Dear Mr. Gupta,
Thank you for your patience and co-operation.
We understand that our official mr. Mukesh Goyal (09350874038) has contacted you and due to out of geographical limit as per the noms of the bank. We cant do the registration for his permanent Address at Kaithal
In case you require further clarifications, kindly write to us. We will be glad to assist you
We trust we have addressed your grievance in a fair and equitable manner and that the issue has been resolved to your fullest satisfaction. As part of regulatory requirements, we also mention that if you are not satisfied with our resolution, you may approach the Banking Ombudsman appointed by Reserve Bank of India.
Kindly log on to http://www.hdfcbank.com/common/customer_center.htm for details of the Banking Ombudsman Scheme – 2006 and procedure for lodging complaints.
Warm Regards,
Dayanand Chavan
Customer Support
HDFC Bank Ltd.
“For faster resolution of your queries, kindly mention your Loan Account Number in all correspondence with us.”
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