This is regarding the policy no. 5009017103 and application no: 12-12-009817. This is a very big fraud I have ever faced. I would like to brief you the case. One day I received a call from a landline no. stating that we are calling from Bharti axa and we are celeberating our anniversary that’s why our company is providing a very good scheme to you, that will be applicable if you book the same within 5 days. In that communication that guy told me about the medical claim benefits in the policy for my whole family, as I was looking for the same, I agreed. Along with that a lot of other benefit also stated which I have not found anywhere in policy. I didn’t record all the benefits because I knew that if I would not find the said benefit available in the policy I will cancel within the given timeline but at this place a very big game played with me. I was provided a contact no(08802991454) saying that this is bharti axa helpline no. you can contact here for any query. 10 days After paying the amount of Rs.20000 I called on that no and asked about the policy documents and I was told that it will come after few days, I don’t remember the exact no of days quoted. After some days I got a call from my home(Phulera-jaipur) that some documents from Bharti axa have come, as my parents doesn’t know English properly so they couldn’t brief me what exactly it was. Then I again called on the helpline no and asked that some documents from bharti axa had been received at my home town. I asked whether that was the policy ,I was told Sir, that is not a policy it is just a welcome kit, you will receive your policy after 1 month. Again I called after 1 month on the same no. and I was told that this not any bharti axa no. why are you calling and troubling me. I was really shocked then I immediately call at my home and asked my father to courier the documents of bharti axa. When I received the policy I was shocked to see there was nothing that I have been told. Here I would like to mention that I requested that I want all my papers at my living place surat not at my home town. I was assured everything would be sent to you at your surat address only and I had filled a form also for that purpose. Purposefully the policy has been sent to my home town.

Complainant Information
name- Vikasdgr8