DEAR SIR,

I had booked tickects to shirdi. An amount of Rs.8900/- was deducted from SBI internet transcation. but seats were not allotted. on contact with goibibo they said it is not our fault contact SBI. I lodged a complaint with SBI. accordingly SBI dealt the complaint as follows.

Dear Sir/Madam,

COMPLAINT:ONLINE PAYMENT/TRANSFER
CATEGORY:THIRD PARTLY TRANSFER NOT FULFILLED
BRANCH:INTERNET BANKING

We acknowledge receipt of your feedback/complaint and regret the inconvenience caused to you. We have registered your feedback/ complaint under Ticket No:PT9992216360907.We value your feedback/complaint and take it as an enabler in improving the customer service in our Bank
2. Please quote this Ticket No. while making any enquiry with us regarding resolution of your complaint.You can enquire the status of the complaint by
. Calling on Tollfree No. 1800 425 3800/1800 11 22 11
. Logging to banks website (www.sbi.co.in)
. SMS ATM Ticket number to 567676
(viz. ATM AT429211285 to 567676)
3. We assure you of our best services.

After several transaction bank again said :

Mr Mr. TIRPATUR POWNARAJ SURESH

Your Complaint With Ticket No. PT9992216360907 has been attended to and closed after resolution as under.

The transaction has been successfully captured and settled to the merchant GOIBIBO.COM on Dtd 7-JAN-15 through UTR CITIH15007702039 The merchant has generated a transaction id -GOBUS377371420467433.

presently bank personnel are telling we have done our part of job it is for the goibibo to settle.
goibibio redressal cell on several reminders tell contact SBI.

Kindly help to settle the amount.

regards

TP Suresh