My name is Keith F Dcouto.
My Airtel # is: 7259837506
Numbers taken from Karnataka for Prepaid Airtel service.

My complaint with Airtel service is as follows:

1] I had an Airtel # 810 5908 810, this number was suddenly blocked because Airtel wanted me to submit identification proof even after I had submitted the same before activation. The number was taken roughly in the month of Jan or Feb 2010 and blocked in May or June 2010.
2] When I went to submit the documents again a few days after they blocked my number, the no was already disconnected. The person at the aritel outlet at Mosque road, informed me to go to the Cunningham road outlet if I wanted the same number and my existing balance transferred and reactivated.
3] When I went to the Cunningham road Airtel outlet, they informed me that it was not possible to reactivate my number [8105908810] and I have to take a new connection. [So over here, because of incorrect info provided to me by the Airtel representative at the Mosque road outlet, I had to waste my time and effort to go to the Cunningham outlet with no results]
4] I took a new connection [7259837506] and my balance from the old number was not transferred to my new number, despite requesting for the same. [I had requested for the balance transfer by calling Airtel customer service]. I lost Rs 100+ of my former balance due to this. I also submitted all the ID Proof’s to the Airtel officer at the Cunningham road outlet and obtained service. This happened around the month of June 2010. The Airtel officer at the Cunningham outlet, informed me that I only had to sign the application forms for the new number [7259837506], and that they would complete the rest of the application form.
5] Now again on August 24th my number was suddenly disconnected WITH NO REASON OR MESSAGE.
6] When I went to the Airtel showroom on Mosque road I was told it was because I need to submit ID Proof again. But I had already submitted the same when I availed the connection.
7] I BELIEVE IT IS AIRTELS RESPONSIBILITY TO VALIDATE ALL THE DOCUMENTS BEFORE ACTIVATING MY SERVICE, AND NOT BLOCK MY SERVICE WITHOUT NOTICE INCASE THEY REQUIRE ADDITIONAL DOCUMENTS. THIS PRACTISE IS NOT ACCEPTABLE; IT HAS CAUSED ME A VERY HUGE INCONVIENCE BESIDES A LOSS IN MY PERSONAL BUSINESS.
8] On August 25th I provided all the documents again to the Airtel showroom on Mosque road Airtel office and was told my service would be reactivated within 24 hrs.
9] As usual it was not reactivated after 24 hours, when I enquired after going to the outlet everyday in person, as they do not answer calls on the phone, I was told the number cannot be activated on the current SIM, and they will provide me with a new SIM.
9] On August 30th I got the new SIM, but the connection was not activated, despite the person at the Airtel shop informing me it would be done the same day.
10] When I enquired again on Aug 31st, I was given the same dialogue again that my service would be activated by end of day Aug 31st. This is still not yet activated.
11] I have been informed by the representative at the Airtel shop on Mosque road [name- Rohil] that there is no customer service number I can call to escalate the issue from a LANDLINE.
12] Since I do not have an active Airtel # I cannot even call Airtel customer service number
13] Two of the representatives from the Airtel outlet on mosque road provide me with their numbers to call them if I had any queries, the numbers are: 9900299993 & 9611877774]. However even during the week it is very difficult to reach them, they do not answer the phone when I call them. Except for 2 calls but I got no proper resolution to the problem, they only told it will be fixed but no results. On Sept 1st I called both these numbers several times but now they are not even answering my calls.
14] I then got hold of an Airtel complaints number [9972534865] and I spoke to a person named Deepak A.G, he informed that he would look into the issue and fix it. Between the 1st to 4th September, I had called Deepak numerous times to follow up, as my issue was not fixed, he informed me that the reason for my number being blocked or deactivated was because there was a spelling mistake in the application form, HOWEVER THE PERSON AT THE AIRTEL MOSQUE ROAD OUTLET INFORMED ME THE REASON FOR DEACTIVATION WAS BECAUSE THEY REQUIRED ME TO RESUBMIT MY ID AND PASSPORT PHOTO. BOTH GAVE ME DIFFERENT REASONS FOR THE SAME ISSUE. Deepak also confirmed that AIRTEL DID NOT SEND ME ANY MESSAGE OR ATTEMPT TO MAKE A CALL TO ME BEFORE DEACTIVATING MY SERVICE.
15] On the 3rd and 4th of September I had informed Deepak that my Airtel connection service was back, but I am not able to activate my service, as the balance and validity was taken away. I was also not able to recharge my account. Whenever I tried to recharge both my balance and validity, the transaction would not go through. I would get a message like the transaction is not successful and the ID is: 376668167. This happened on Sept 2nd.
16] I had raised the same issue to ‘121@airtelindia.com’ on 02/09/2010 03:19:21 AM. They only sent me an acknowledgement e-mail stating they will get back to me in 24 hours. The reference number was: 20920107501. But even as of September 5th, I did not get any reply from them addressing my issue.
I WANT TO LODGE A FORMAL COMPLAINT, FOR THE TROUBLE AND INCONVIENCE THAT AIRTEL SERVICE HAS CAUSED ME.