I AM A CONSUMER OF A HCL DESKTOP WITH 3 YEAR WARRANTY WHICH WILL EXPIRE IN SEPT, 2015. NOW DAYS I AM FACING SOME PROBLEM WITH THIS DESKTOP MACHINE LIKE MOUSE NOT WORKIN AND RESTART BUTTON NOT WORKING. I HAVE LOGGED MY COMPALINT CALL ON 12TH ON WHICH I RECEVED A REF ID nO.8502978184 BUT THERE IS NOT RESPONSE. AFTER IT I AGAIN LOGGED MY COMPLAINT CALL ON 5TH JULY ON WHICH I RECEIVED RE ID 8503066967. TILL 15TH JUL NO ANY RESPONSE DID NOT PROVIDED ME. AFTER IT I WRITE A E-MAIL TO THEIR NODAL OFFICER LIKE “HERE I RAKESH AGARWAL HAVING HCL DESKTOP WITH SR NO. 6123AA418540 HAS LODGED MY COMPLAINT RELATED ISSUED ABOUT MACHINE LIKE MOUSE NOT WORKING & RESTART BUTTON NOT WORKING ON 12TH JUNE AFTER IT ON 5TH JULY AND MY ISSUES RE ID NO. 8502978184 ON 12TH JUNE AND 8503066967 5TH JULY. MY ISSUES ABOUT MACHINE HAS NOT BEEN SOLVED TILL NOW. PERHAPS IT SEEMS YOU AND YOUR TEAM ARE NOT SERIOUS ABOUT SINGLE & SMALL CONSUMER WARRANTY ISSUES. NOT TO ACTING ON MY COMPLAINT YOU ARE JOKING MY SINCERITY AND SILENCE. BUT REMEMBER YOUR AVOIDING WILL BE HARD AND COSTLY FOR YOU AND YOUR CONCERN. SHORTLY WE WILL MET AT CONSUMER COURT COMPETENT. KEEP INFORMED” AFTER THIS MAIL IMMDATELY A PHONE FROM HCL RAJASTHAN HEAD IN SERIVE TALKING ME THAT NEXT DAY A ENGINEER WILL VIST AND SOLVE YOUR ISSUES. BUT NO ANY EXECUTIVE DID NOT COME AT MY PLACE TILL NOW. I HAVE SOME EVIDENCES LIKE PHONE RECODING, E-MAILS ETC WHICH PROOF THAT HOW THEY ARE MANIPLUTING AND CHEATING ME.

I AM DISTURBED AND MANIPULATED BY THEM. MY WORK ORIENTED ON THIS MACHINE HAS BEEN STOPED. TOLLALY I HAVE TOUCHERED MENTLY AND PHYSICALLY. THEY JOCKED MY SINCERCITY AND SILANCE. THERE NO MEANING OF A RETAIL CONSUMER FOR THEM.

NOW THEY WILL PUNISHED ECONOMICALLY FOR RS.10000/-) AND PHYSICALLY SO THAT THEY COULD NOT CHEAT AND MANIPULATE AGAIN ANY OTHER COSTOMER. PROVIDE SERVICE TIMELY AND GIVE PROPER RESPOSNE

Complainant Information
name- ARAKESH