i have purchased sandals from brand puma and the soul was damaged when i am getting down from the bus and i fell down on the road and i have returned i to the company outlet and they are not giving any reply for the problem

fell down when i a getting down from the bus and the soul was damaged and i returned to the company outlet and i told to exchange the product with new one

i want the new one or give my cash back please help me to sort out this problem as early as posible

Complainant Information
name- vuppalavivek