Final reminder By Speed Post To M/s House full International Limited Chandivali Western Industrial Co-op Estate Ltd 27/09/2013 Administrative Bldg, 1st floor MIDC, Andheri East, Mumbai 400093 Dear Sir/Madam, SUB: Deficiency in service, delivery of sub-standard product, not attending to the complaint no. CC/2013/7/1578 dated 15 July, 2013. I have bought a 4-door REMINGTON BR 5950 NWARDROBE XL (SKU Number 100008538; HDC number 1024/2013/1215) from you for Rs. 17,190/- on 08/06/2013, which was delivered on 13 June 2013. The material in packed form, was delivered. After very many phone calls, after a week, a fitter (one man) came and assembled the wardrobe and a shoe rack. After the fitting, I could see lot of gaps in the wardrobe doors and I was told that this is the design, and they can’t do much. Within a week, we could see that the gaps are increasing and we were not able to push-in the drawers and the wardrobe was not much used since then. There are hardly any clothes stored. I was trying to contact the Consumer Care on phone, however, it was very difficult to get in through to the Complaints number. Finally, I could lodge a complaint on 15 July, 2013 (Complaint number CC/2013/7/1578). After 3 days, one fitter came to see the issue. He saw everything and said that two dividers used are not straight and promised that it will be rectified. Nobody turned up afterwards. Phone calls were not taken and no reply to Email. Later it was found that the INBOX of the complaint EmailID is full most of the time. All the call details are available with me. Finally, on 04/08/2013, a fitter by the name Azim came and he inspected the wardrobe and made a report saying that this will be difficult job and he will discuss this with his superior and come back. He made a remark that the shelf is bent and this needs major repair or replacement. (Job card no. 7881 dated 4/8/13). No communication from their end. On subsequent Email interactions with one Ms. Mohini Naik and telephonic talk with Mr. Jagdish from Consumer Care, Mr. Azim came once again. He again saw the product and gave me a copy of the job card (No. 9966 dated 19/09/2013), which clearly indicated that the product needs to be replaced. He informed me that after his first inspection, he has given his opinion to his supervisor, Mr. Sagar and no action was taken by the management. Since then, I have been pursuing matter with Email and each time, the company replies that action will be taken within 2 days or 3 days. But, nothing happens. This is a delaying tactics. The product seems to be sub-standard. The fitting was done badly and the after sale service is very poor against promised best of after sale service. As a consumer, I am thoroughly disappointed with the product and am going through mental trauma due to deficiency in the service from your end. Now, I, as an honest consumer, demand that the wardrobe should be repaired to my satisfaction

I have been interacting with the company since August this year. I have send the photographs of the damages on their request. I want the wardrobe to be repaired to my satisfaction or preferably replaced by the dealer.

Complainant Information
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