I have a Airtel mobile postpaid no 9810578598. I requested through customer care No 121, for activation of 3G 300 Mb internet data pack on 21 Aug 2013. In the next bill payable on 15 Oct, the data pack requested by me has not been activated, and i have been charges Rs 497, for internet usage, instead of Rs 100/-. I contacted the airtel help line no 121,on 08 Oct 13, A complaint was lodged vide Number 53199410. I was informed that because you did not get an confirmation sms so you should have called back. When i told them that since i had already requested for a service my liability was over, and it was thereafter airtel’s responsibility. If they did not activate a service then the fault was theirs, and so i should not be made to pay for their inefficiency. Then i was told that the call had dropped. so the request could not be completed. but again my contention is that it is Airtel’s fault. the data pack must be activated from 21 August onwards, as requested by me and the bills after that need to be corrected. My bill for last date 15 Oct 13, can only be paid after the correction. Thereafter i have been calling up every day and wasting my precious time amounting to sometimes 30-45 minutes, but there is no follow up. twice i was made to hold up stating that the senior executive will talk to me for bill waiver, and the call is dropped after waiting for 15-20 minutes at times..This is harassment and i need to be compensation for harassment as well.

Economic damage Rs 430/- in the current bill and every bill thereafter. In addition, lack of service and my harassment by airtel customer care from 08 Oct 13 onwards need to be compensated.

Adjustment of the bill and activation of data pack requested with effect from 21 August 13. In addition suitable compensation for harassment and deficiency of service by airtel.

Complainant Information
name- ajaykchhabra