I had some outstanding on my card, which I paid a day before the due date. Unfortunately, the payment got credited to SC account two days late due to which they kept on adding fine and fees to my card and did not care to inform me. (by way of email, call or SMS). All they did was kept on sending me statements. Since I had not been using the card since the last payment, I was not checking my statements. One day i used my card and i realised that it was blocked. I called up SC and they told me that there was an outstanding of 1600 on my card most of which was fine only. I paid that amount and again did not use the card for two months. Again they levied a fine saying that I had made the last payment after the due date and hence a charge would be levied to my card. They also permanently blocked my card, and say that now the bloack cannot be reversed. I had accumalated around 7500 points on my card which I can only redeem if I apply for a new card (which ofcourse is in their hands) . Also, the sudden bloacking of my card has caused me a lot of embarrassment in front of my peers and bosses , the value of which is much more than the monetory loss. They have been harassing me for the last 8 months now.

I had to pay fines in excess of 2500 rupees. I had accumulated points worth 7500 rupees. I also probably lost a job because of this, since I offered to pay for a dinner and the card suddenly did not work. Since the bank blocked my card without information.

I want the fine I deposited reversed. I also want my card activated so that I canm redeem the points I have. As for the job. I have found a new one. I do not know how exactly would standard chartered be able to give me relief on that.

Complainant Information
name- Shubham