Dear Samsung Team,
I have already sent you complaint regarding Samsung galaxy grand mobile I9082 and this is another one. No proper response from Samsung Yet Within two or three days of its purchase it got faulty when I went back to store and Samsung service center they did not accept for replacement. No of time i have called but no proper response from
samsung services. Please help so at least no more follow up from my side. It is an extremely painful experience from such a reputed company. I want immediate replacement of the Mobile or I would be compelled to take necessary action.

Ashish
Mo-8924933621

———- Forwarded message ———-
From: Samsung Customer Support Center
Date: Thu, 24 Oct 2013 16:12:44 +0900 (KST)
Subject: [Re]hanging issue
To: ashi.starhealth@gmail.com

Dear Mr. Ashish Gupta,

Good Afternoon,

This is Ruchi Jaiswal, Customer Experience. We thank you for contacting our CEO’s office and giving us a chance to
assist you.

First we would like to apologies you for the inconveniences caused to you. With reference to the trail mail, we would like to confirm you that we have noted down your concern regarding your handset.

As per our conference call with service centre Ms. Samta with you, it has been confirmed to you that your handset is repairable and mother board need to be replace.

But you are not agreeing for the repair and asking for replacement under DOA, we would like to inform you that your handset is under 1 year repair warranty and repairable also. So we are unable to provide you the replacement of the handset as per your concern. We request you to kindly approve the repair as suggested by service centre Agarim Technologies, so that we would be able to provide you our best services in order to resolve your issue.

After repair if you find that your issue not resolved we request you to please contact us, we assure you to provide the best possible solution.

We look for your kind cooperation in order to get the problem resolved as per your concern. We appreciate your patience and assure you of our best services always. Thanking you and assuring you best of our services always.

With Best Regards,
Ruchi Jaiswal
Senior Executive – Customer Experience
Samsung India Electronics Pvt. Ltd