I have purchased New i20 in last week of may 2013 from Novelty hyundai, Amritsar. At the time of sale i have been told that mileage will be near to 20Kms and it will gradually increase after is service but actually it was mis selling and mileage is only 12-13 Kms and does not make any change after is service. But there is no change in fuel economy. I filed a complaint with Hyundai website service feedback on 5th of June and same day i got call from novelty hyundai regarding my complaint and manager said you have to completely fill fuel tank for mileage checking, i replied why, you have made commitment of 20 Km mileage, if car is not giving and in warranty period you make such arrangements and satisfy me. Mr. Sarabjit singh and Mr. Rajan of novelty hyundai just harassed me and pressurize me to take back your complaint without rectifying my problem. After three days i thought low mileage is affecting my money, so i decided to fill fuel tank, i called Mr. sarabjit singh and notify him, he said you make trip meters zero i cant come now, and intimate me mileage of full tank, it was 640 kms in 45 ltrs of diesel which i intimated Mr. Sarabjit singh, he gain denied you fill fuel tank again and my supervisor will check same and lingered on the matter. I said you fill the tank if mileage is 20 kms i will pay the fuel charged but he denied.

Yesterday i called him again in morning and intimated him i am going to fill fuel tank completely and send your supervisor for checking, he replied he can not come to you as you fill tank and give us car for checking. Now i have following problems which need help from you. 1. Why they have made false commitment at time of sale. 2. Why should i pay for fuel tanks for there checking, as i have paid Rs. 7.65 lacs and also paying higher cost of fuel against there commitment. 3. Who will compensate my money which i have paid more in filling fuel. 4. Who give them right (Mr. Sarabjit Singh) to harassing me. 5. I am ready to fill fuel tank completely again if mileage does not come 20 km on highway, i need compensation for 4000 kms which have been driven till today at the rate of difference of mileage with interest. 5. I need another service station from hyundai as i don want to dealt with novelty hyundai for future maintenance. Pls take my problem seriously , i am actually harassed by these people very much and when i said i shall file complaint with consumer forum, mt. sarabjit singh replied you can go, as court cases are long term proceedings and does not affect our business. He also posted me letter regarding my problem and wholly blaming me for this problem.

I need compensation of difference of mileage with interest. I also need compensation for harassing me by Mr. sarabjit singh & Mr. rajan

Complainant Information
name- parv2002