Subject : Delay & indifferent treatment from the school in refunding the admission fee paid Complaint : I took admission for my daughter ,Aurel .R , to Nursery by submitting the application form bearing the no. 274 & paying a fee of Rs.10,000 on 28th Jan 2013.My daughter would be 2 Years 5 Months as on June 30th 2013 , on inquiring with other parents & also speaking to the Principal of the school we felt she could be a little too young to be put to Nursery this year.I met the school Principal Ms.Himakiran on 23rd March 2013 & informed her that I would like to cancel the admission of my kid & request a refund of the same as the academic year has not yet started. I received a call from the School Principal on Monday 25th March asking me to write a mail to their mail id “info.hmt@orchidsinternationalschool.com” requesting the cancellation of admission & a refund of the admission fee.I sent the mail on 26th March 2013. I did not receive any response to my first mail , I sent a reminder mail on 1st April 2013.I received a response from the School’s Principal to this mail on 2nd April 2013 saying “We confirm the receipt of your request for withdrawal of your daughter’s admission. Refund will be made as per the norms. We will get back to you once we hear from our head office-Hyderbad.” After the mail on 2nd April 2013 ,I visited the school office on 20th April to follow up on the refund. I had to undergo the agony & pain of explaining my whole case to the front office staff for the simple reason because they did not have the courtesy to check the background of the student before talking to me. I was informed by the accountant & receptionist (Rupa) that there is an ERP freeze & I would receive my refund towards the end of May. They also told me that 10% of the amount would be deducted.I asked them to explain to me under which head is this 10% being deducted & they had no answer. I asked them if they could send me an email with the exact date by when the refund would be given to me & the exact amount as I would not like to be spending time discussing this after the amount is disbursed. I ended my conversation on that day with an assurance from the school Accountant & Receptionist that I would receive an email with the information requested on the same day i.e., 20th April 2013.I did not receive any response from the school for close to a month.I wrote a follow up mail to the Principal on 17th May 2013 asking for the date by when & the amount that would be refunded to me. The school principal responded to my mail while being non-committal on the date but mentioned that there would be Rs.2500/= deducted as Administrative Charge.I feel the administrative charge is not justified since neither the academic year started nor did the school contact me for any admission related processes between 28th Jan 2013 & 23rd March 2013.I sent a follow up mail to the Principal again on 19th July & haven’t received a response yet. I request assistance from this forum i

– Refund of Rs.10000/= due since 23rd March 2013 – Ill-treatment from the School Office staff on 20th April 2013 -Unjustified demand from the School of Rs.2500/= towards administrative charge – Stress & pressure , I am going through due to the indifference shown by the school towards my request now for over 4 Months

– I want a refund of the admission fee of Rs.10000/= paid to the school – I want an explanation from the school for charging me Rs.2500/= as administrative charge – If their explanation is not justified, the school needs to be penalised for quoting a wrong figure towards administrative charges -Monetary compensation for putting me through such stress following up on the refund for over 4 months

Complainant Information
name- samsonrn