I am having a salary bank account in ICICI Siliguri branch since last three and half years and my account number is 020801542119. My contact number is 9749720xxx. I was just checking my mini statement and got the shock of my life. My account has been debited by SMAB charges for more than 11 times since last 1 year or so!!! From my bank statement, I can see that the charges were deducted on dates respectively 26/12/2013, 15/01/2014, 16/01/2014, 22/02/2014, 13/03/2014, 26/04/2014, 02/06/2014, 30/06/2014, 06/08/2014, 04/09/2014 & 27/09/2014. Each time the deduction was for 393.26 rupees which adds up to an astounding 4328.86 rupees. I tried calling the Siliguri branch but there was no response. I don’t have any mail informing about this SMAB charges. I have no prior information from ICICI. No call, mail or text. I used to get notification if I did shopping using my debit card for even 10 rupees but no notification message in these cases where the sum amount was far more.This is a CLEAR VIOLATION of Rule 8(1)(k) i.e. “levying of charges without adequate prior notice to the customer” of The Banking Ombudsman Scheme 2006.

I want compensation of One Lakh rupee for this cheating by ICICI bank. I see from the online community that many customer have been cheated the same way. may be this is the reason ICICI makes so much profit every year.

Email Id: skpaul100488@gmail.