ICICI Failed Transaction Money Not Refunded

Sir/madam my icici a/c n:019701 541996,I tried to upload airtel money to mobile number on 8 jul14 of Rs 500/-by using net banking but transaction showed success as transaction remarks Bill/000615370560/diva/AIRTEL MONEY-MIC but it was not success and further state I have raised SR which number SR340511969 but till now not solved please take action.

Regards
divakarachitradurga@gmail.

On 18 Sep 2015 i have paid through ICICI Bank a sum of Rs 220/ towards the top up of my Mobile no.9498484033 As per my internet banking record the details are Bill no.99835326174/1020/9488484033/9488484933 Amt=220/ No adjustment has been made to my top-up

Regards
tadurymadhavaral@gmail.

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