My wife, Shweta Bagchi(nee Ghosh) has salary account with ICICI Bank NOIDA SECTOR 27 Branch since 2006. We live in Bangalore since 2007 December. Her Account number is: 628401518362. She is a “Privilege Banking” customer as per the bank. On 17/08/2013 early morning after 5 am, there were more than 25 continuous debit transactions starting from Rupees 1.03. The debited amounts started to increase in certain patterns. Total amount that went out of he account due to those 25-26 transactions was a staggering 99,099.77 Rupees. We found out about the transactions only when we woke up(My wife was ill too). And around 9-9:30 in the morning, we cancelled the card(the debit card is still with my wife) and opened an SR towards our complaint that these were completely fraudulent transactions and we did not do any of these transactions. The ICICI Bank Service Request number is: SR279639697. We were told it will take 45 days for them to complete their investigation. After that in the same day we reported the incident to the nearest ICICI Bank as well(Green Glen Layout, Bellandur) and in few days lodged a complaint with HSR Layout Police station, Bangalore as well. Out of anxiety I even mentioned a wrong amount(lower than actual amount lost) in FIR. After cancellation, over the next few days, some of the transactions got reverted and overall 76738.91 Rupees came back to her account. We want the bank to credit back the remaining 22261.86 Rupees. At the end of September 2013, we received notification by post from the bank (Signed by G Ajay Kumar, Customer Service Executive) that “the investigation has been completed and the dispute has been resolved in the Bank’s favour”. There was no explanation provided, nor did the communication come from any appropriate authority(e.g. fraud investigation team etc). The communication is ridiculous in its conent and shows the calousness of the bank and its inability to protect customer’s hard earned money. We deem the bank responsible for tremendous lack of security measures on its part. How did the bank’s security systems allow over 25 transactions within 15-20 minutes at odd hours(all the merchants’ names were foreign) in the day where transaction values were sucpicious(amounts carried tiny decimal amounts like Rupees 1.03, Rupees 1,611.01, Rupees 3,222.03 and several others)? We have accounts and credit cards with many other banks and whenever there are multiple transactions within a short duration, bank would stop the transactions and customer service would call to verify the genuineness. For future protections(for something basic the bank is supposed to be doing), we had opened a service request with ICICI in this regard as well. Also, my wife has been holding the account since mid 2006 and over the last seven years have conducted many many transactions using the debit card. There has never been such an incident. This goes to prove that we are highly aware of the secure usage of card. Not to mention t

Bank must refund the amount mentioned in the complaint. Bank must say sorry for the harrassment and its complete apathy towards customer’s issue. Bank must ensure basic safety measures against fraudulent transactions that are today’s norm.

Complainant Information
name- kumaresh_b