i have a postpaid number 9855541025 of idea cellular company.my pack is of 899+199(gprs pack).by this my bill should be nearly 1200.in my 899 pack i get 500 minutes each for calling and receiving calls in roaming.this time i had got my bill of 1682.on asking why? company said extra charges is of roaming in new delhi. acc. to them i had not changed my manual setting on my phone.i am using this no. for past 4 months.i had also visited bihar,up,jharkhand.i am not aware of this setting by the company.i thought my no. is roaming free for 500 minutes.now company is not listening to my problem.now they are threatening me by saying that they are lodging a case on me.help me.
they had cut the dialing services of my number.this is my official number.i am a business man .all my work is supposed to be done on mobile phone. i am facing a huge problem.
i want proper bill of 1200 something .and a written apology and a promise of not to repeat this thing in future.
Complainant Information
name- karanksd