I have ordered 2 products namely Vinod Breman Saucepot 20Cm, 3 Ltr and Vinod Cookware Stainless Steel Saucepan- 3216_VS (order no 3002685002) from Indiatimes Shopping, online by paying through debit card an amount of 1084 rs on 21 September 2013 to hanumangarh junction,rajasthan. i have received only one product worth rs 530 i.e. Vinod Breman Saucepot 20Cm and a bill mentioning that both products are delivered, on 28 september 2013. so on the same day, i called customer care of the website, they have given me the complaint no or case id 1102551, mentioning that they will call me within some 24 hours or so. but i didnot received any call. On 29 sept, i received an email from them that we tried to contact but you are not contactable so reply on this email or contact us through customercare no. or we will be closing this case in next 24 hours. so i again called the customercare no mentioned,and they said that you are not contactable and many such things.we are not closing the case but we are closing the case from some department and etc. first of all,i didnot received any call from the website,second if they want to contact me they can also email me about the delivery of the remaining product. the email mentioning the closing statement which was not clarified at all,also tensed me. the customer care no attendee said that tell us the time when we you are contactable,i said at 12 pm, so he said that will contact you 12 pm next day. they also didnot mention why they want to contact me. again on 30 sept, i didnot received any call but an email and a message on my phone that your item associated with the order no 3002685002 has been delivered. on 4 oct 2013, i wrote them an email that i have not received one item and am upset about your services. since then they are trying to console me by replying through emails and saying that our case manager is working and so on. On asking them that i want to know the delivery date only,but again saying that we will call you today or next day, they are doing the same thing from 28 sept. i also have emailed them the people are wasting my time and i have to issue a complaint about them,but they are replying through same emails, without mentioning the amount of time they need and delivery date of the remaining product.

i want my money back for the undelivered product of rs 554, and also want compensation for the money and time wasted due to them. it is a fraud website,it should be banned as they are also deceiving other people.

Complainant Information
name- TANUJOHARI