1. I OPERATED ATM MACHINE AT BANSDRONI (N S C BOSE ROAD, KOLKATA, WEST BENGAL) 0N 01-10-2009 FOR RS.6000/ BUT TO MY SHOCK IT DELIVERED SEVEN(7) CURRENCY NOTES OF DENOMINATION OF RS.500/- AND FIVE (5) CURRENCY NOTES OF DENOMINATION OF RS.100/- BUT THE SLIP SHOWED RS.6000/- AS WITHDRAWN
2. THUS MAKING ME LESS PAYMENT OF RS. 2000 /-(TWO THOUSAND)
3. I IMMEDIATELY INFORMED TO YOUR HELPLINE AND WAS ASSURED THAT THE AMOUNT WILL BE RESTORED WITHIN A DAY, IF NOT, I SHOULD CONTACT MY BANK WITH WHOM I HAVE MY ACCOUNT.
4. SINCE THE AMOUNT STILL WAS PENDING, I GAVE APPLICATION IN WRITTEN ON 8TH OCTOBER 2009 TO MY SBI BRANCH AT ESPLANADE EAST, KOLKATA-700069 . (WEST BENGAL)
5. NO RESULT. I GAVE ONE REMINDER ON 23/11/2009 TO THE BANK AND THE PERSONNEL THERE INFORMED ME THAT THEY HAD ALREADY REFERRED THIS CASE TO BALLYGUNJ BRANCH THREE TIMES, BUT IN VAIN.
6. I SENT ONE E-MAIL ON 3RD FEBRUARY TO sbi.00018@sbi.co.in AND GOT THEIR RESPONSE THAT THE MATTER WILL BE LOOKING INTO. TODAY IS 27 TH FEBRUARY and they have not yet informed me. Nor due to some manpower problem at my Esplanade Branch I could update my passbook.