I had purchased Karbonn A15 on 03/03/2013 from Mahindrakar radio house, Jai hind chowk, Yavatmal-445001. Ph 07232-244662. The product details are as follow. Model :Karbonn A 15 Serial no. :KTOA1501130041927. IMEI number :911244650838537/911244650838545 Battary number :BAK13012007804. Charger number :9C291212030414. Colour :Black On 16th july 2013 morning my mobile was not getting started. Upon removing and replacing the battery it was showing (karbonn smart) starting screen and then showing blue coloured screen continousely. Sir only 4 months [16th july 2013] was over for me by purchasing the product and in that it had shown a major and minor problem. As per advice and suggestions of customer care representative Yogita Nautiyal I had visited karbonn service center. Meera communication, Near ganpati mandir, Saroj talkies road, Yavatmal, PIN-445001, 9175229121/9373577737. On 16th july 2013 and submitted the handset regarding the problem. In the evening i had received call from Meera communication that the problem cannot be solved at their [Yavatmal] level, so they have to send mobile to the higher service centre (L4) which need to send to New Delhi, as the problem associated with the RAM and it will take time of about one month to solve the issue. On 17th july Yogita Nautiyal telephonically had assured me that it will take only around 20 days to solve the issue and I should collect the Jobsheet from meera communication. Accordingly I did. Submitted the handset and collected the Jobsheet. Jobsheet No is KJASPMH058713K8564 Exactly after one (1) month on 18th August when I went to the service center I came to know that still the handset is in the company and was showing SFR [Sent For Repair]. Second time one and half (1 ½) month later On 2nd September when I visited the service center I came to know that still the handset is in the company and was showing SFR [Sent For Repair]. Already i had communicated regarding the connectivity problem in the April month (9th april) i.e. Within one month of purchase and after four month there is major issue associated with RAM . Till so far so many mails I send and your answer to each and every mail (12th Aug. 14th Aug. and 24th Aug.) is same as follow We have received your feedback regarding your concern. With reference to your mail, we would like to inform you that the complaint is under process. We will get back to you with the exact status as early as possible. We apologize for the inconvenience caused to you. For any assistance please feel free to call us at 18001024660, our Customer Care toll-free number from Monday to Saturday (10am to 6PM). Thanks & Regards Sir on 18th September 2013 was the 64th day after submitting my handset Karbonn A15 at the karbonn service center Meera Communications. As per the details of the mail that I was received and Bluedart docket no. 40468653212 upon tracking I came to know that the docket (Repaired Karbonn A15) had been delivered o

t is Therefore prayed 1) i) That opposite parties be directed to refund the Amount paid by the Complainant to the tune of Rs. 5200/- ii) Complainant may please be compensated to the tune of Rs. 15000/- for the mental agony and harassment caused to him in the due coure. iii) Cost of Litigation to the tune of Rs. 5000/- also be awarded OR 2) i) That opposite parties be directed to reimburse complainant with Brand new latest karbonn model. ii) Complainant may please be compensated to the tune of Rs. 15000/- for the mental agony and harassment caused to him in the due coure. iii) Cost of Litigation to the tune of Rs. 5000/- also be awarded

Complainant Information
name- jiwanjain