I contacted Authorised Service Center M/s Bawal Communication, Ahmedabad regarding faulty touch panel within warranty period. Service center had kept my mobile with them for repair / replace vide Job sheet no. KJASPGT0401213K4150 dated 24.12.2013. Even though 31 days have already been passed, my Karbonn A15 mobile is not repaired / replaced. I have contacted the company almost every day on number 18001024660, sent so many E-Mails on info@karbonnmobiles.com & support@karbonnmobiles.com, sent query on contact form of the website of the company and contacted Ahmedabad service center so many times on 9909059143 but my mobile is not repaired / replaced till date. Even today after 31 days, customer care center and Ahmedabad service center is not in position to give correct replay about my mobile phone. They are giving stereotype answer every time that I have to wait further for 10-15 days.

1. My mobile phone should be repaired / replaced immediately. 2. I should be reimbursed with an amount of Rs. 5000/- towards mental harassment I have gone through, monetary loss I have suffered & keeping away me from using mobile phone for the above period. 3. Warranty period should be increased for the period of the company has kept my mobile phone within the warranty period.

Complainant Information
name- hpshahcvi