I have submitted my mobile handset to customer service centre of karbonn mobile as on 14th Dec 2013. but till date I have not get back my mobile. Reason given by customer service centre is, spares doesn’t provided by Karbonn mobile company from Delhi after strong follow-up by customer service centre. Also I have done personal follow-up with customer executive of karbonn mobile. but not getting any feedback. Mobile under repair Vishvas Mahadik vishvasmahadik@gmail.com Jan 7 (13 days ago) to support Dear Sir / Madam I have purchased Karbonn Titanium S5 mobile as on 16.10.2013 and this mobile is in repair with your one of authorized service centre name: AVL Telecom Thane (Maharashtra) from 14th Dec 2013. Still I am not getting the delivery of my mobile handset. hence you are requested to look in to this. Job Sheet No: KJASPMH4361213K1338 Dt: 14.12.2013. Regards support@karbonnmobiles.com Jan 10 (10 days ago) to me Dear Mr. Mahadik, With reference to your query regarding the services , we would like to inform you that kindly coordinate with the same service centre for further rectification related the handset . For any assistance please feel free to call us at 18001024660, our Customer Care toll-free number from Monday to Saturday(10am to 6PM). Thanks & Regards Abhay Chandra Customer Support Karbonn Mobile cid:image001.jpg@01CF0E09.D103B790 From: Vishvas Mahadik [mailto:vishvasmahadik@gmail.com] Sent: Tuesday, January 07, 2014 2:53 PM To: support@karbonnmobiles.com Subject: Mobile under repair Vishvas Mahadik vishvasmahadik@gmail.com Jan 13 (7 days ago) to support Dear Mr. Abhay Chandra, Thanks for giving your feedback. As per your suggestion i am trying to call on your suggested customer care number, but unfortunately nobody was answering. This is the problem which i am facing from the day 1 from the date of submitting my handset to your authorized service center. How could i came to know the status of my handset which is given for repairing purpose ? Regards Vishvas Mahadik vishvasmahadik@gmail.com Jan 16 (4 days ago) to support Dear Mr. Abhay Chandra, pls find below reply received from your authorsed service provider. That it will take another 7 days time to return my mobile. This is because of you are not providing spare on time. Kindly look into this and resolve the issue as earlier as possible. Regards Vishvas Mahadik. avltelecom 1:59 PM (2 hours ago) to me Dear sir Sorry for delay we hope and got assurance from company 5hat they will send the part by 7 days Avl telecom Sent from Samsung Mobile support@karbonnmobiles.com Jan 17 (3 days ago) to me Dear Mr. Mahadik, We have received your feedback regarding your concern. With reference to your complaint, we would like to request you to visit to the same service center and co-ordinate with them for your handset.

I need damages losses @ Rs. 50/- Per hours till the time I am getting my mobile handset in repaired condition or else replacement of new mobile handset.

Complainant Information
name- Vishvas