I had made an online purchase of a mobile phone from Kaunsa.com on 17th of June 2013. (Order ID – 135293). The order was delivered on 27th of June and the product worked only for 2 hours. I had shown the same to service center on 28th of June who said the product is defective and the vendor has to make a replacement/refund. Kaunsa.com a subsidiary of Mify Solutions Pvt. Ltd. clearly mention on their website a 30 days hassle free return and refund policy. Hence i had raised a concern with team on 29th to get the replacement/refund. Issues – 1. No response from vendor to complaints raised on website. Since 29th June till date i have raised complaints 18 times but I have received reverts only twice in which they mentioned they would be scheduling pick up in that particular week but did not meet their commitments. 2. No response from vendor to complaints sent through email. Sent multiple emails to (support@kaunsa.com) which is mentioned by them on their website as alternate grievance raising mechanism. Have sent emails to another ID (escalations@kaunsa.com) mentioned by them for escalations. However, from the reverts i received from there they have again mentioned pickup dates but failed to honor their commitments. Total mails sent till date = 10. 3. Their phone lines are always busy however, i have been able to reach them 4-5 times till date after making 300-400 attempts, they sometimes lie (saying that they haven’t received any complaint, or complaint raised on a later date etc. even after the online available trail on their website, or the pickup is scheduled for the week) however there is no support provided by team.

Compensation for harassment along with product cost + business loss + time and money spent in following up. Also a formal apology from the company for the problems caused.

Complainant Information
name- archit.jain