Hi Team, I’d purchased LG Nexus 5 (IMEI: 352136063200600) on 10th February 2014 from a Retail store (OnTrack Mobiles, BTM 2nd Stage) of Rs. 33,999. After one month, I started facing multiple issues and I contacted Google support Team for the same. They were very prompt to help and helped me trying some troubleshooting steps. After all, they came to a conclusion that phone needs to be replaced. They asked me for the OrderId, but I told them that I have not purchased the mobile from Google website. So, they asked me to contact manufacture (LG) for further help. I contacted LG for the same, but they are saying that even if the phone is faulty, they won’t be doing the replacement as it is under the LG Policies in India. But, again checked with Google, and they told that they do replacement in India if the phone is faulty. I have been following up with LG Support team (Amit Malik, for last multiple conversations) for move than two weeks, but they are not responding properly and now they are not even responding. Let me put down all the issues which I’m facing and all the troubleshooting performed: 1. Unable to copy files/folder from phone to computer (windows OS). After connecting the phone, when I try to copy a file or folder, I gets “Processing” dialog box, and it gets stuck there for forever. When I click on that, it says “Not Responding” and gets closed. It’s happening all the time. Troubleshooting Performed: Reset the Mobile phone and formatted everything. But the issue is still there. Also, tried with 3 computers, out of which 1 was laptop, but the issue was same in all. 2. Call getting dropped even when the network signal shows full strength. Troubleshooting Performed: Disabled Location and all other addition services, but the issue remains same. Tried different carrier’s SIM, and issue was still there. Tried my SIM card in my friend’s phone (Samsung Note 3) and kept for 2 days.. Didn’t face any call dropping issue. 3. The main issue, which is the “SIM Card added” message and asking for restart the phone now and then. This one is really annoying and it keeps me busy checking phone periodically to check if I need to restart the mobile, because until and unless I restart the mobile, the network won’t be there and I would be missing all the calls at that period of time. Troubleshooting Performed: The same troubleshooting which was performed for 2nd point. And even with my friend’s SIM card, I was getting that error message. Also, after resetting the phone, cleaning and re-inserting SIM card, the issue is still there. It happens couple of times in a day or sometimes in 2-3 days. And sometimes, it happens repeatedly in the interval of few hours. Please help me out to get the issue resolved. Thanks and kind regards, Pawan Kumar

I’ve performed multiple troubleshooting steps suggested by Google Support Team several times. But it’s not solving the issues. Also, I checked on the website and it seems very common issue with the LG Nexus 5 phone. And the only solution which I came across over the internet (also suggested by Google Support Team), that the “Phone needs to replaced”.

Complainant Information
name- pawankumar e-mail pwn315@gmail