It is to my utter dissatisfaction that I write this mail and have to knock at your door as I feel cheated by LG Mobile phone department . I am continuosuly facing problems with the LG nexus device since buying it from Mobile Store in Kolkata from their Gariahat Branch .I should have taken a samsung or iphone and would be recommending that to my colleagues as well . The following are the complaints as of now – 1. The phone gets heated up abnormally even while talking just 5 minutes on it . Such is the heat generated that its impossible to hold it . 2. The outgoing voice call is not audible and the receivers always complaint on this . 3. The phone s battery life is pathetic with battery draining off every 1 hour even without talking much . Now if LG sayS that don’t use internet then I must say that such smart phones shouldn’t be marketed as a dead set if I’m not using the basic features . I have given the set for servicing to Balaji services at gariahat kolkata and they also keep giving excuses and am not happy with the way the issues are dealt . Another problem is that LG has given 2 numbers of mr.rahul verma (Mob No. – 09836279333) who is the branch service manager and another of their personnel(Mob No. – 09836254545) . Till date he has not picked up my calls on the number mentioned and neither bothered to respond . I will not leave this matter without dragging LG to consumer court and forum and will ensure this mail to be looked into by the highest authorities in consumer affairs department . Also would like to get a response from your national head or the eastern zonal head . I am a senior banker and being in a service industry such pathetic service delivery from LG is something had never expected . Want immediate replacement of the defective set and will accept any repairs on this . Its hardly a month I have purchased this and such quality is not acceptable .need a reply and also want an action taken on service managers . Spending 27000 Rs on LG mobile and then not getting any due replacement of defective set and neither a contact from the company is unacceptable . Regards Rahine Bose Regional Manager Large pvt sector bank Kolkata Mob – 09831480218

I would like the complete replacement of the set and also want the LG employees who have taken the matter lightly – mr.rahul verma (Mob No. – 09836279333) who is the branch service manager and another of their personnel(Mob No. – 09836254545), to be reprimanded with the highest punishment for haressing me and not responding to my calls. Also as this whole thing has caused inconvenience to me and has made me suffer a loss of 27000 Rs , I want LG to compensate me for the loss .

Complainant Information
name- coolrahine