AIRTEL FINDS A LOOPHOLE IN TRAI GUIDELINES OF DND VIOLATION- REFUSES TO ACT AS PER TRAI GUIDELINES- INSTEAD VIRTUALLY SLAPS THE CUSTOMER AGAIN & AGAIN”

This is to report the following regarding DND violation (ALL THESE VOILATION ARE BY AIRTEL ITSELF’S TELE MARKETEER’S)

1) This is after 121 and 198 of Airtel have raised there hands in frustration , and on acting as helpless , advised to approach Nodal Officer, since matter is making mockery of TRAI guidelines – the mail is also addressed to TRAI
2) Airtel is virtually slapping it’s customers again and again
3) Airtel is not following TRAI guidelines , when it comes to it’s own telemarketers
4) Airtel register’s a complaint , but when resolution time comes – no resolution is given – instead one more promotional call comes from Airtel

REF :- COMPLAINT NUMBERS 20625067 , 20756253 , 20760623

AND THEN UPON QUESTIONING , IF TRAI GUIDELINES HAVE BEEN FOLLOWED – COMPLAINT NUMBER – 20928025 ,

INSTEAD OF GETTING RESOLUTION OF 20928025, I GET ONE MORE AIRTEL PROMOTIONAL CALL ON 23/3 , COMPLAINT NUMBER – 21119763

1) PLEASE TELL ME WHY AIRTEL IS NOT FOLLOWING TRAI GUIDELINES – IT’S JUST ISSUING WARNING LETTERS AND IMPOSING NO FINE (NOT PAYABLE TO SUBSCRIBER) TO IT’S OWN REGISTERED AND OWN UNREGISTERED TELEMARKETEER’S
2) IF THERE ARE 1 LAKH PROMOTIONAL PHONES WITH AIRTEL OFFICE – THAT MEANS I WILL GET AIRTEL PROMOTIONAL CALLS FROM THESE 1 LAKH PHONES AND AIRTEL WILL JUST ISSUE WARNING LETTER ONE BY ONE TO THESE PHONES – WHERE AS THE MAIN ORGANIZATION REMAINS THE SAME “AIRTEL” – THIS IS A BIG LOOPHOLE AIRTEL HAS FOUND IN DNDR, AND IS MAKING MOCKERY OF TRAI & TRAI GUIDELINES

I DO NOT KNOW , BUT MOST PROBABLY , INSTEAD OF RESOLUTION OF ABOVE COMPLAINT ON DUE DATE , I WILL NOT GET ANY RESOLUTION , INSTEAD ONE MORE PROMOTIONAL CALL WILL COME FROM AIRTEL OWN TELEMARKETEER , HINTING THAT YOU ARE BEING SLAPPED AGAIN (Like it happened today )

Regards

ANSHU NARULA