Dear Mr. Yoganand,

Reference: My Membership Number to Zest: 91005004 and Ref No: 064 – 406

This has reference to my membership with Zest and subsequent Cancellation requests made with your office.

I signed off for the Zest package in March 2009 after calls by your agents. During the signing off day, I was offered a 2-night/3 day package from Apr 16 – Apr 18 at your ooty Resort. This was confirmed by your DSA after checking with your corporate office. I signed off on the dotted line after confirmation of the availability.

With in a week of Signing off, I purchased a flat and informed my decision of pulling out due to financial constraints of servicing both the EMI’s.

I was informed by your DSA that he would provide a refund of 12,000 by transferring the advance to a subsequent buyer that eventually did not happen.

Meanwhile officials from Club Mahindra rang up during April to inform me that my booked days were not available and could provide me days in May at another resort.( Ist breach of trust)

I was regularly following up with your DSA for refund or a vacation with a whole lot of promises and more promises. To top it all and to my surprise, I found out that a further 4000 was deducted by Mahindra using my credit card. This is when I realized that I have been duped by your DSA. (II breach of trust)

I subsequently got in touch with your Office and was told that they were not even aware of my cancellation request and will cancel only on receipt of a formal cancellation mail.

So far I have paid more than Rs, 16,000 to Zest even after communicating my decision to cancel my membership with in 10 days of signing off.

I know a person who is not averse to unethical practices has duped me during the course of the last three months. I have been in touch with your office over the last months. If you need I can forward the details of the correspondence. It took me couple of emails and follow ups to just get your mail Id.I was also informed that I am not eligible for any vacation with out paying two EMI’s. (I was confirmed a vacation on the day of sign off!!!!).

In my professional life, I am responsible for the entire Operations of large multi national corporations. I am used to dealing with large industrial houses with ethical practices. More than the money, Iam peeved at the way I have been treated in this entire episode.

I Consider Mahindras as one of the largest Industrial houses in India with ethical business practices. I would appreciate if you can look into the entire episode from customer’s perspective and provide a positive feedback.

Regards,

R Ramesh Babu

+91 99524 99524