Hello Sir, I have been facing problem with my Micromax A110 mobile phone (display and touch) since Nov 2013. For the said problem, I had visited Micromax Service Centre – Swastik Telecom (Malad West), Mumbai. I had submitted my handset to them for the said repairs on 9th Nov under Job Sheet# W030602-1113-6317496. I was delivered my phone almost after a month on 7th Dec (complaint no – MMX2711132671). The same day, I started facing new problems with my phone (SIM not detected and MIC not working). So I had to visit the service centre on same day for 3 times (no job sheets were created for new problems). Again on next day some black patch was created on the screen so I re-visited their service center and they informed me that it is new problem with touch (which they had already replaced). I re-submitted my handset again on 10 Dec 2013 [Job sheet – W030602-1213-6884466 and complaint no – MMX1012131037]. I got my cell back on 31 Dec 2013 and within 15 minutes after taking the phone the same problem with touch (black spot appearing on screen) again came up. So i Visited service centre again and they again replaced my touch (this time also job sheet was not created) on 1 Jan 2013. Now, yesterday on 2nd Jan, the same problem with touch have come up again. Now I complained on their customer care number 18605008286 and they are asking to re-submit the phone at service centre. I have already visited their service centre multiple times and they have already replaced my touch for 3 times. How many times do they expect me to visit service centre for same problems.I have to skip my office hours and other personal work to visit the service centre. I am very disappointed and annoyed with the respone and service provided by Micromax. I have sent several e-mails to their customer care (info@micromaxinfo.com and service.superfone@micromaxinfo.com?) but no action has been taken. Also, I have to waste both time and money for visiting the service center. Now, if they cannot fix my phone (after 3-4 times), I request a replacement of the phone. Note – the phone warranty has experied on 23Nov 2013 in the due course when the phone was with them since 9th Nov 2013. The problem which I am facing now is because of the touch which was replaced when the phone was in warranty.

1) Replacement with a new phone (as they are not able to repair existing phone despite several attempts ) 2) Compensation of travel expenses incurred for travelling to their service center again and again. 3) Appology letter and monetary compensation of 5000 INR for mental harresment and waste of time.

Complainant Information
name- dhavalds