Another pathetic experience with the micromax service station. JOB Sheet No. N030816-1213-7235354. Submitted on Dec 28th 2013 after lot of hassle with your service station, which got resolved after talking to customer care and then made the service centre people talk to customer care. i was informed that will get the cellphone back in 10 days. on 8th jan 2014 got SMS from micromax stating that the job sheet is closed and i can collect my cellphone on any business day in working hours from the service station but when i reached there they refused to return the cellphone. they said it is not repaired yet. also asked me to wait for the phone call from service center. its over a week but no response from service station also if the phone was not repaired why was that SMS which was sent to me on 8th JAN. pathetic and worst service and service centers by any mobile company….contact me at 9873249363. This was not enough, I called the service station(solution point) on 30 Jan afternoon and they told me to pick the phone after 6PM same day. I went to your service station next day and at the first point was told that please collect it on Monday, it will take time, when I escalated it, there manager came and told it will take another 7 days as the screen is blinking and they need to replace it and I am sure I will not get it by 7 Feb(7 days).
They never placed the request for the screen before 31st Jan 5:30 PM when I reached there. This is clear sign of negligence on the service center part(Solution point, laxmi nagar). When I asked them to give the same to me in written then refused. I just want to know what the crap is going on. I submitted this phone on 28th Dec. this was my third visit to your service center from Dec 28 till Jan 31st. I am a working guy and I had to take a halfday for vising your service station and that costs me Rs 1400 for 1 halfday. That comes to 1400*3=4200. I know you are not going to give me that. when i emailed them they just say one thing we forwarded it to concerned team and they will get in touch with you in 7-10 days and nobody called me till date. they are also not ready to refund the money or replace the handset.
Regards
amit_a_garg@dell.com