Hello Madam/ Sir,

This is in reference to Bharti-Axa policy number – 500-4266069.

One of the associates of Bharti Axa i.e. Jupiter Insurance sold me a policy stating that I will receive immediate bonus if I take a new policy worth 50,000 on the basis of my old policy with Bharti-Axa. Claiming that this is some bonus scheme for existing Aspire Life Customers from Bharti-Axa and he was calling from Bharti-Axa head office.

I recieved the policy document on 29th Sep 2009.

The Person who sold the policy over the phone gave me his name as Sameer Chaudhary and was in touch with me till End of November stating that the bonus is taking some time and I will surely receive the bonus. Suddenly he vanished (presume he got his commission on the policy) and his phone numbers (08010114633 and 09654335292) went switched off.

I informed about the same to Bharti-Axa on 2nd Dec 2009. There was no response from there resolution team. From that moment I called bharti-Axa helpdesk on numerous occassion but to vane. Finally on the 27th April 2010 I got a letter from Bharti-Axa that the policy cannot be cancelled as it is outside the 15 day period.

Bharti-Axa never gave me the new contact number of the person who sold me the policy or made me meet the person or asked him to give me a call to explain his actions.

Presume there was no action taken against the agency which sold me the policy and the person/ agent who sold the policy.

Need your help in sorting this issue and getting my money back. I want to cancel this policy and don’t want any customer relation with a company which can’t action a simple request.

Thanks & Regards,
Saket Rawat
+91-9810490808
D1/1142 Vasant Kunj, New Delhi-70.