I have bought MTS dongle in May 2014. Since then i am approximately paying 1000 INR for my internet plan each month. The company promises the minimum speed of 750 KBPS. However, my internet speed is constantly coming in range from 250 to 400 KBPS. Even after so many complaints, no action has been taken as yet. Customer care is constantly saying it is because of the technical fault in your area, speed is slow and resolution will take around 4 weeks. Their 4 weeks promise is not ending from last 4 months. when i asked for a waiver in my bill as the problem is from the company end not from mine. They refused to lodge a complaint for the same… A consumer pays for the service which a company promises to deliver in exchange of money. I request your intervention in the matter. Please help! Regards, Parag Sobti +919899400589 Location- Delhi (Pin code 110032) My MTS number is 845905xxxx

Either need a promised speed or else waiver on my bill till the speed issue is resolved by the company.

Email Id: paragsobti@gmail.