Iwas due to travel to Chennai on Jet Konnect flight no 2251 ETD 6:45 AM on 20-09-10. Even after checking in time, I could not travel in the mentioned flight. This has created both monetary and emotional loss to me. I had sent mail to Jet Airways which has received set reply from certain executive of Jet Airways. I request consumer court to take up suitably.
The e-mail exchanged with Jet Airways reproduced below.
From: CHAUDHURI, ASIM
Sent: Monday, October 11, 2010 11:18 AM
To: ‘guestrelations@jetairways.com’
Cc: ‘jetprivilege@jetairways.com’; ‘asimkchaudhuri@yahoo.com’
Subject: RE: Your Experience With Jet Airways
Dear Mr. Praveen Satheesan,
Thank you for your reply.
With your permission I am proceeding with my appeal to Consumer court.
Thanks again,
Regards,
Asim Kumar Chaudhuri
JP No. 100158096
________________________________________
From: guestrelations@jetairways.com [mailto:guestrelations@jetairways.com]
Sent: Friday, October 08, 2010 7:05 PM
To: CHAUDHURI, ASIM
Subject: Your Experience With Jet Airways
Our Ref No: BOM/CC/PS/300910/3345678
08 October 2010
Mr Asim Kumar Chaudhuri
Email: kumar-asim@dlf.in
Dear Mr Chaudhuri
This has reference to your email dated October 4, 2010.
I am sorry if the explanation in my previous email was not clear enough.
Mr Chaudhuri, having reinvestigated with our airport team, I understand that the boarding gate was closed at 0622hrs. Since you reported after the gate closure, the staff was not able to accept you. Had there been a slightest possibility to accommodate you our staff would have gladly done so.
The full refund of your ticket was offered purely as a gesture of our goodwill. Nevertheless, your feedback has been shared with our Delhi Airport Manager.
While I appreciate your reasons for asking, we regret our inability to compensate you.
Thank you for communicating with us again.
Yours Sincerely
Praveen Satheesan
Executive – Guest Relations
Jet Airways (India) Limited / JetLite (India) Ltd.
Tel: (Direct) +91-22-2920 3502 / (Board) +91-22-40191000 (extn 1352)
Fax: +91-22- 2920 1313
“Right On Time Everytime”
“CHAUDHURI, ASIM”
10/04/2010 11:50 AM To
cc
Subject RE: Your Experience With Jet Airways
Dear Mr. Praveen Satheesan, Executive – Guest Relations
Jet Airways (India) Limited / JetLite (India) Ltd.
Thank you for your reply.
As mentioned in your reply the check in counter closes 45 mins before departure, you can check with the system, I have checked in at 5:55AM i.e. 50 mins before departure and security check done immediately. After Security check, you will appreciate that I can stay only in the area near the boarding gate. Further I reported at boarding gate at approx 25 mins before departure.
I am unable to accept your statement “Considering the purpose of your visit and as a gesture of our goodwill, a full refund of your ticket was authorized.” as the concerned staff of Jet have never asked the purpose of my visit before endorsing for full refund.
The full refund was made as the Airline was at fault and not me.
The loss incurred by me is huge in terms of my career.
I once again request Jet Airways for suitable compensation; otherwise I will be constrained to take up with suitable authority of consumer act.
Regards,
Asim Kumar Chaudhuri
JP No. 100158096
________________________________________
From: guestrelations@jetairways.com [mailto:guestrelations@jetairways.com]
Sent: Friday, October 01, 2010 5:35 PM
To: CHAUDHURI, ASIM
Subject: Your Experience With Jet Airways
Our Ref No: BOM/CC/PS/300910/3345678
01 October 2010
Mr Asim Kumar Chaudhuri
Email: kumar-asim@dlf.in
Dear Mr Chaudhuri
This has reference to your email dated September 30, 2010.
I am sorry to learn about your experience at Delhi Airport on September 20, 2010 when you missed your flight 9W 2251 to Chennai. I can understand your disappointment with regard to the unfortunate incident.
Allow me to share with you that with effect from August 4, 2010, for domestic flights, the check-in counters close 45 minutes prior to departure in the six major metros of Mumbai, Delhi, Chennai, Bengaluru, Hyderabad and Kolkata. This is done not with the intent of causing inconvenience to guests but only to facilitate the completion of pre departure formalities well in time thereby complying with the Air Transport Circular issued by the office of the DGCA, for closure of the aircraft doors 25 minutes prior to the departure.
Having investigated the issue, I understand that you had not reported at the boarding gate for the flight even after the boarding of all guests were completed. Our inquiries further indicate that automated boarding and final announcements were made for the flight. However, announcements are not done by name during peak hours due to continuous automated announcements for all airlines. Despite the announcements, our staff had no option but to release the flight for departure.
I trust you will appreciate that we require support of the guests in our endeavour to achieve an on time departure of all our flights.
Considering the purpose of your visit and as a gesture of our goodwill, a full refund of your ticket was authorised.
Mr Chaudhuri, we do not intend to brush aside the inconvenience caused to you by stating these facts. We regret that the incident resulted in disrupting your travel plans. However, we are unable to compensate as requested by you.
Thank you for taking the time to communicate with us and allowing me to explain.
Despite the unpleasant experience, I hope you would give us another opportunity of serving you and look forward to welcome you on board again soon.
Yours Sincerely
Praveen Satheesan
Executive – Guest Relations
Jet Airways (India) Limited / JetLite (India) Ltd.
Tel: (Direct) +91-22-2920 3502 / (Board) +91-22-40191000 (extn 1352)
Fax: +91-22- 2920 1313
“Right On Time Everytime”
________________________________________
From: CHAUDHURI, ASIM
Sent: Thursday, September 30, 2010 11:24 AM
To: ‘jetprivilege@jetairways.com’
Cc: ‘guestrelations@jetairways.com’; ‘asimkchaudhuri@yahoo.com’
Subject: Problems faced during travel – JP No. 100158096
JP No. 100158096
I was on a business trip to Chennai on 20-09-2010. I was due to attend the meeting with Director level people of the company.
I was scheduled to travel by Jet Konnect flight no 2251 ETD 6:45 AM on 20-09-10. I did my check in and security check at 5:55 AM and was waiting for boarding announcement. I could not hear any announcement and decided to approach the boarding gate at 6:20 AM. To my utter surprise, I was told by the concerned staff that the flight has left. After few mins of discussion the concerned staff wrote on my boarding pass that I have reported at the gate at 6:35AM, for this noting, I was not having any control. Then I was offered either flight at 10:40AM or full refund.
I was given full refund by Jet Konnect. I had to book another flight at 8:45 AM and could reach Chennai at 12 Noon only. I could not attend the meeting in time and was late by 2 hrs. Obviously management was not happy and which was apparent within a week, when I received my annual appraisal reward.
I have following queries from Jet Airways:
1. How can the boarding closed 20 mins before without announcing the delayed passenger by names?
2. If I was at fault how and why full refund was made by Jet Airways.
Further I claim compensation from Jet Airways for the loss incurred by me for not being able to travel in time, though I reported in time.
I request you to kindly consider my request and inform, so that I am not constrained to take other alternation actions.
I am enclosing herewith the scanned copy of my tkt, boarding pass issued and the refund voucher for your ready reference.
Thanks and Regards,
Asim Kumar Chaudhuri
JP No. 100158096