I PURCHASED A Refrigerator OF Videocon FROM M/S MAHESH ELECTRONICS, JWALAPUR, HARIDWAR ON 26/06/09. WHEN I RECIEVED THAT Refrigerator AT MY HOUSE I FOUND THAT ONE OF THE LEG SUPPORT OF Refrigerator IS MISSING AND DOOR IS LOOSE. I IMMEDIATELY CALL THE DEALER AND TELL HIM ABOUT THE PROBLEMS. HE SAYS THAT HE WILL SEND HIS PERSON TO LOOK AFTER THE PROBLEM. BUT HIS PERSON DID NOT COME EVEN AFTER 1 WEEKS. I CALLED HIM NUMBER OF TIMES. HIS RESPONSE WAS VERY POOR. WHENEVER I CALL HIM HE SAYS HIS PERSON WILL REACH AT MY HOUSE BY TODAY. BUT NOTHING HAPPEN FOR ONE MORE WEEK. LATER ON I FOUND THAT INSIDE BODY OF DOOR IS ALSO CRACKED. ON 12/07/09 HE SEND THE PERSON FROM Videocon. THAT PERSON CLEARLY SAYS THAT VIDEOCON IS NOT RESPONSIBLE FOR ANY OF THE DEFECTS SO HE CANNOT DO ANYTHING. DEALER IS RESPONSIBLE FOR ALL THESE DEFECTS. I AGAIN CONTACT THE DEALER BUT HIS RESPONSE IS SAME. I DEMAND TO REPLACE THAT Refrigerator AS I HAVE HARDLY USED THIS REFERIGERATOR FOR ONE WEEK AND IT IS FULL OF NUMBER OF DEFECTS: ONE LEG SUPPORT MISSING, DOOR IS VERY LOOSE, INSIDE BODY OF THE DOOR CRACK AT CORNERS, TOP RIGHT CORNER DENTED. BUT HE SAYS ONCE USED REFERIGERATOR WILL NOT BE REPLACED.
NOW I FEEL THAT DEALER HAS CHEATED ME. KINDLY LOOK INTO THIS MATTER AT THE EARLIEST. I WANT EITHER REPLACEMENT OF REFERIGERATOR OR MY MONEY BE REFUNDED BACK TO ME. I WILL BE VERY THANKFULL TO YOU.