No Refund from railticketonline.com

Hi

I have booked my rail two ticket online at www.railticketonline.com on 07/08/2009 for the journey date 17/10/2009 and 22/10/2009.

later on i have canceled the both Ticket on 22/08/2009. But till today i have not received my amount back to my bank account.

I have called number of times to customer support of www.railticketonline.com for refund they said, refund has done and credited back to my account, but i have not received yet.

my tansaction details for both ticket booking and cancellation is as follows.
Sr. Request No. Booking Date From To Travel Date Total Amt Refund Amt Cancel Date Status
13 RBR3604427 07/08/2009 PUNE PNBE 17/10/2009 510.00 461.00 22/08/2009 Payment Completed
14 RBR3604507 07/08/2009 PUNE PNBE 22/10/2009 510.00 441.00 22/08/2009 Payment Completed

Regards
Kumar Shyamal

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