I would like to your kind attention that I had bought a Glassy 60cm SS Faber Chimney from Faber- authorised dealer M/s Sales Emporium, 443, Jessore Road, Kolkata-74, on 09.01.09 ( attached Memo no- CR/03498/1/2008-2009 dated- 09.01.09). Model mentioned on the Cartoon is GLASSY HIP 605( Stainless Steel) and Sr no- 703049634. But unfortunately , I got Oven Warranty certificate Card & Manuals from the cartoon of the Chimney. During servicing , service people told us that above Warranty card is wrong and Faber issued Oven warranty card instead of Chimney. Sr no mentioned in this card is 070386957 and even the dealer had also signed and stamped blindly.

Then I talked with the dealer and as per their advise, I had handed over the original oven Waranty Card to them in the month of Sept-Oct’09 . They assured me that within 3 months Fabder will send the actual Chimney Warranty card to my address. Even I have talked to Mr. D. Mitra- Faber Eastern Regional office- Kolkata but he could not give me any assurance. He told me that he had talked with your Pune-office but as per them Warranty card was issued correctly with chimney. As per him I am telling lie and his company is right. Till we ahve not yet received any reply from him again.

Faber is good reputed company and we can expect the better service from them. But I am sorry to say that Faber are not helping me for the same. This fault is from Faber side , then why I will suffer. I am very worry about the situation when the Chimney will disturbe.

For your information I have mailed to Faber-pune office,but not yet get any reply.
Please look into the matter and send the original Warranty Card at the earliest.

Thanking you.

Regards

Debasish Nag

Ph no- 09831219048

Address : 347/4/3 Dum Dum Road, Jheel Avenue,
Kolkata- 700074