The company is continuously making publicity over their portal as well as various web based media that they conduct a contest and various valuable gadgets can be owned and the unsuccessful contestants will get back their money. So, I made online payment of Rs. 399/- on 21 .04.2012 vide bank transfer ID 210412 of CC avenue towards a contest and it remained in my credit with with them . I tracked the events through their portal all along but no sufficient information was available. I tried to contact over telephone but their tricky practice always made my calls unsuccessful and I could not have any information. I thought I should get back the money by adjusting the credit towards purchase of an item available in their shopping site. So I made a further payment of Rs. 643/- on 13.06.2012 vide Bank Transfer ID 130612 of CC avenue making my total payment up to Rs. 1042/-towards online purchase of item REEBOK SWIFT YUVI RB03 shoe.They issued one online invoice, screenshot of which can be produced, if needed.They declared their delivery time as 12 days but though 14 months are already over after I made payment for the above order they are yet to take any action regarding delivery of the purchased article. I sent them as many as 10 e-mails as well as tried to contact over phone for 10 times since I paid Rs.399/- (payment date 21.04.2012 vide bank transfer ID 45096201/210412) but they didn’t bother to attend any mail and their phone is kept in such a mode that I could never reach them. I have gone through various comments expressed against them in web based fora and the information I got is very discouraging for a buyer. They are making money in this way following a fraudulent practice and cheating the people. I was not able to track my order online from their site as whenever I attempt to follow a “tracking order” link some useless particulars appear which is nothing but a hoax. On following the links which takes to DTDC site it is noticed that they have given a wrong details and the parcel relate to some S M JAIN which have already been delivered at Jaipur on 28.06.2012. This is a fraud in the name of business and a dubious trade practice. They have not yet delivered the item I purchased.

I want to get back the money of Rs. 1042/- along with interest and sufficient compensation for the harassment and unfair deal they plotted to cheat the money which should be at least Rs. 3000/-.

Complainant Information
name- tripmond