non receiving of my mother pension

sir, my mother Smt urmila sharma was getting family pension from Kendriya vidyalaya sangathan in SBI, Bihar university branch, muzaffarpur in a/c no 10274052043 vide pensioner no F/SC/T74/1875/95/KVS/P & I dt 08/11/1995. but she has not been getting her pension from August 2011. all her formalites have alredy been completed and sent from SBI branch vide letter no MISC/11/76 dt 24/11/2011. we are in very critical position as it is only our source of earnings. we are not getting any positive response. kindly start the pension at the earliest otherwise we are going in such critical position that we will be having no other options

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