I had booked a cab online on 21-Dec-13 from olacabs.com for 31-Dec-2013 by paying Rs.104/- in advance. However, the cab never turned up. I called up the olacabs telephone number but they did not entertain queries for bookings done online. Next, I complained online to support@olacabs.com and got a complaint# ADU-311-?92739. Again, even after 5 days there is no response to my complain. Can you please help? Order Information Merchant Website : olacabs.com Date : 2013-12-21 23:25:33 Merchant Reference Number : 63mleqhk EBS Payment ID : 21784806 Payment Mode : VISA Amount : 104.00 Customer Name : M Prasad Customer Email : mmprasad@gmail.com Status : SUCCESS Payment Success Acknowledgement :: 21784806

Penalize the merchant for lapse of service. Money if refunded can be credited back to my card.

Complainant Information
name- mprasad