This is to inform you that I purchased a Panasonic Viera 39″ LED TV (Model Number L39EM6D, Serial Number: 13SBR-01227, Warranty Card Nummber: PQD4WGC 32-1) from Ms. Anilasons on October 11, 2013 in Gaya, Bihar. The TV stopped working completely with red-light blinking error very shortly after the purchase and the fault was attributed to the main circuit board gone bad on inspection by the service engineer. A ticket was raised (PI-ASC-1311-146022) in this regard on 28 November 2013 which was subsequently closed without the issue being resolved on second visit of the service engineer, when he concluded that both the power board and main board of the TV are needed to be changed. For this, a new complaint was registered with ticket number PI-ASC-1312-047484 on 9 December 2013 to get both the boards replaced which has still not taken place where the service engineer has visited a couple of times with circuit boards and trying to get them work as if he is experimenting with the TV set as none of those boards have worked till now and he cuts a sorry face every time. As a result, the ticket is still open and unresolved even after more than a month of opening. In short a newly bought TV developed a snag within two months of service and inspite of numerous calls to the service centre executives and engineers, Panasonic India has failed to resolve this issue and honour its own warranty terms. Also, Panasonic service centre engineers have proved to be totally incompetent in identifying the root cause of failure , which is the first step in resolving the issue and they have also cited lack of spares as a reason for delay , which is totally unacceptable for a brand new 2013 model from a company of this repute. This kind of miserable and sluggish service was least expected from Panasonic and they have clearly failed to support with their service an inferior quality product and continue to misguide consumers with false promises on warranty.
Total refund of the price paid for the product and Monetary Compensation and penalty to Panasonic India amounting to INR 100,000 (Rs. 1 lakh) to be paid as a compensation to the consumer party for: 1. causing severe mental and physical harassment to the consumer by selling inferior quality products , financial loss on HD DTH Service and forcing the consumer to undergo severe mental stress arising out of numerous calls to the customer service executives alongwith misguiding consumers with false promises of durability and product quality. 2. gross violation and severely misguiding consumers on warranty terms, failing to honour its own warranty terms and provide any support for the failed product under warranty for more than a month and still counting. Based on such a miserable experience with Panasonic Service and product quality we do not want a replacement/repair now as we are sceptical of going through the same ordeal, in future too if some fault of this type appears again with the TV set.
Complainant Information
name- Ravi