Dear sir i have a complaint regarding the service of the brand Panasonic as well as the company itself. I had purchased a Panasonic P81 smartphone on Nov/2/2014. Just after one and half months of use it get switched off suddenly on Dec/16/2014. I took it to nearest authorized service center of Panasonic. There they received my phone and by the evening they gave me ph. Call to take permission for sending the ph. to the Head branch of Panasonic in Lucknow by saying that I.C. (Integrated Circuit) of my ph. Was short circuited, and it would take 10-15 days in getting repaired. Till that day to today i would have made many calls to service centre and each time they asked for 5-10 days more to be required. In the meanwhile i made a sevral calls to customers care no. Along with sending an e-mail to customer support of Panasonic as well. Till then to now 40 days have been past of submitting my phone service centre. And i have got neither my phone nor getting the repairing status or the exact approaximated date by which my phone would be handed over to me. I’ve been gone through an immense mental disturbance & irritation regarding the issue of my phone. Now i wanted an stringent legal action should taken against Panasonic inc.
For such mental harassment. And wanted a compensation of Rupees 10,000 along with my phone, or a brand new Panasonic P81 phone with extended date of warranty. Ph. IMEI No. 353545062014482 Ph. Submission Job Sheet No. KJASPUP3441214K35057 Service centre ph. No. 8601050114 Customer care toll free no. 18001028989 Email id – mobile.support@in.panasonic.com
I have gone through immense menatal harrestment & irritation during these days. Because of such a irresponsible behaviour of the people sitting in the service centre. Customer care executives of panasonic customer’s support as they always had given a consolation only regarding the issue of ph. But never ghe repairing status or any relevant information regarding the handing over of my phone to me. 40 days have already past away now i have lost all my patience and can’t wait for getting it any more.
Email Id: amit.hurricane@gmail.