PF Office – Documents due for a year not received

I had applied for withdrawl of my EPF on 25th Dec. 2013 after leaving my job at Deloitte Haskins & Sells. However, after I did not receive the PF for over 7 months, I checked the status online, where the status showed rejected and said that my relevant documents were dispatched to my address. However, it has been over an year I have not received my documents and instead somebody else’s documents were mailed to me. This has put my withdrawl claim i jeopardy an delaying me the money in my state if urgent financial state.
I want my claim processed as soon as possible with the interest I have lost on my PF money for a year

Complainant Information
name- sgupta e-mail saumya17lc@gmail.

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