Dear Sir/Madam, I have placed an order for a Combo for Kids item on Rediff shopping online (Ref: 9953132). The same was cancelled after few days without my knowledge. On further followups, I was told to place a different order for the delivery. I have made another order (9984587)of the same item on July 4th as per their instruction and assured 7 days delivery. It is 2 weeks now and there is no information about the product. Multiple calls and emails were made to the customer care where I was asked to wait for the coming days for the delivery. Nothing worked till the moment. There was no executives to support me and understand my issue, not even the senior executives in their team. After many escalations to different teams, I was told that my order would be cancelled as they cannot deliver the product on time. I was shocked to hear this as I was waiting for 2 weeks as assured by them, expecting the product to be delivered today or the next day. And, finally after 2 weeks, I was told that the item is being cancelled. The mentioned item was ordered to be given as a gift on an occasion, and the pathetic services of Rediff made me feel ashamed in front of my family and fellow people. I would like to get justice by getting the product delivered at the earliest and a compensation from them, as I was cheated twice by Rediff giving false assurance. I also had another issue faced by them some months ago, where an LCD TV was not delivered even after the deadline. Their excuse for both of these issues were that the 3rd party courier people done the mistake. I would like to mention that the order was made based on the 7 days assured delivery on Rediff shopping website and not by any 3rd party courier Guys. Hence, Rediff should be owning the issue and should ensure that the delivery is made on time and not after 2 weeks. Request your help in getting this addressed in the best possible way. Thanks, Anu George
Delivery of the product either today or tomorrow and the compensation for keeping me waited and fooled for 2 weeks.
Email Id: anugeorge1987@outlook.