DEAR SIR,

I BOOKED A TICKET ON 28.05.09 FOR KOLKATA-BANGALORE AIR INDIA

FLIGHT DT 30.05.09. Rs. 7001/= WAS DEBITED FM MY ACCOUNT. BUT SUDDENLY LINK

AND ELECTRICITY CONNECTION TO THAT COMPUTER IN CAFE WENT OFF AND I COULD

NOT GET MY TICKET OR FLIGHT ID.

WHEN I CONTACTED MAKE- MY- TRIP , THEY THOROUGHLY CHECKED AND

GAVE ME A MANUAL ID– IN0905B70111 FOR FURTHER REFERENCE. THEY TOLD

ME THAT THE MONEY IS LYING WITH THE ACCOUNTS DEPTT AND IT HAS BEEN MADE

A REFUND ID AND THAT I WOULD GET MY REFUND WITHIN 72 HRS.

NOW, 11 DAYS HAVE PASSED BUT I HAVE NOT RECEIVED MY REFUND.

I HAVE BEEN DEALING WITH MAKE-MY-TRIP FOR LAST 5 YRS AND I WAS EXTREMELY

APPRECIATIVE OF ITS SERVICES. BUT, THIS HAS BEEN MY WORST EXPERIENCE.

EVERYDAY, I HAVE TO NARRATE THE STORY FOR ‘n’ NUMBER OF TIMES BUT TO NO

AVAIL. KINDLY TRY TO MAKE REFUND OF Rs. 7001/= AT THE EARLIEST.

PL TREAT THIS AS MOST URGENT

THANKING YOU, SIR.

RAJEEV RANJAN
SENIOR MANAGER
UNION BANK OF INDIA
M-9448896488
E-MAIL-rishabjha2007@gmail.com