reliance internet extra payment not refunded

I’d a reliance datacard connection and when i lost that datacard and requested to close that a/c they said to pay the outstanding bill while i also have standing instructions on my credit card to pay the bill.
they said if you pay now then extra amount will come in 30 days back.
but after many visit to their office and complaints i’ve not yet received my extra payment which i’ve paid to them.
Its around 18 months now, kindly help me.
My datacard connection number was 9313843115.

regs
Lalit Sharma
9990153999

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