Myself Vikash Kumar Pankaj, I have purchase Reliance Life Policies “Guaranteed money back plan” ( Clint ID – 82203498 , Policy Nos – 51148760, 51187941 & 51187918 ).
I am registering a complaint, regarding my Reliance Life Insurance Policy “Guaranteed money back plan”. However, I am not convinced with the feedback provided to me. I have been misguided in regard to the authenticity of the policy by the sales person which lead to delay in filing my complaint.
I agree that complaint has been initiated by me after the free look period of 15 days from receipt of policy documents because sales guy (Mr. Vijay Gandi, Rahul Bhatia & Pravin Talwar) misguided me on the policy condition. I am mentioning these points in this mail to make my case crystal clear.
Before PLVC (Pre Login verification call) Mr Vijay Gandhi & Rahul Bhatia has misguided me and said me that a call from Reliance verification department will come to you for the verification purpose and don’t tell him the below mentioned benefits. If you tell below mention benefits then you will not receive these benefits. All benefits would be given to you under my (Vijay Gandhi) code.
Could you please investigate all the calls that were made to me in this regard as I have witnessed a similar case by Mr. Nityanand Sharma (His contact Number is 8094016187 and his Policy Number is Policy No. –51261869 ) who has also cheated by Mr. Vijay Gandhi & Rahul Bhatia with same plan which offered to me.
1. Interest free Loan 10 times of yearly premium against policy within 30 days of policy issue.
2. Policy paying term 10 years & maturity 15 year.
3. Audio tape of the conversation took place regarding the offers/benefits related to the policy
4. Bond papers assuring the offers/commitment/benefits/other terms and conditions of the policy within 10-15 days of issuance of policy Documents.
5. Policy can be cancelled within 6 months, if not satisfied the term & Conditions mention in Policy bond.
On hearing these benefits from Mr. Vijay Gandhi , I agreed to take the policy and send the three Cheque of Rs. 40000.00, 25000.00 & 25000.00/- Dated 01-08-2013 & 01.09.2013 via first Flight courier to reliance’s collection office at Udaipur branch to you. Which I submitted along with my address proof (Election Card, Bank Statement), ID proof (Pan Card), 2 Photograph, three Cancelled Cheque and three 1st premium Cheque of Rs. 40000.00, 25000.00 & 25000.00/- Dated 01-08-2013 & 01.09.2013 Then after, I received three policy document and when I opened it, I was completely shocked, as the benefits mentioned in the policy document were completely different as mentioned by Mr. Vijay Gandhi & Mr. Rahul Bhatia when he offered me the plan.
After this, when I contacted Mr. Vijay Gandhi & Mr. Rahul Bhatia, he told me that the policy document which I have received is a common welcome kit and within 20 to 25 days I will receive a bond mentioning all the benefits which he narrated to me while offering me the plan.
After all this, I waited for approx 60 days in order to receive the bond but I did not receive any bond then in order to cross check the words of Mr. Vijay Gandhi & Mr. Rahul Bhatia, I called Reliance Customer care and they told me that Reliance Life Insurance co. Ltd. does not provide all these benefits,
Calls received from Mr. Vijay Gandhi, Rahul Bhatia, Miss Manisha & Pravin Talwar and others are as follows:-
+911409803913
+911409803914
+911409803908
+919250055774
+918447721877
+918287833332
+919810968920 ( Rahul Bhatia )
+918586962490 ( Vijay gandhi )
+919266166337 ( Vijay gandhi )
+918527450400 ( Vijay gandhi )
His Address :- A73/1, Kirti Nagar, New Delhi – 110015
This is clear case of cheating & harassment as the said person is asking me to hand over the satisfaction letter in lieu of bond document in which he says that all the things promised by earlier by him will be mentioned there.
So, it is my utmost request to cancel my policy and take suitable action against the culprits. It is Humble request to you please cancel my policy and return my 1st premium amount of Rs. 90000/- (Rs. 40000.00, 25000.00 & 25000.00/- for policy premium)
Vikash Kumar Pankaj