I need your help on the following problem I am currently having with Reliance Communications. I had been using Reliance Net connect+ 2G (or CDMA) Data card services. Recently, I decided to unsubscribe from their Internet service and placed a request to disconnect the service on 21-Sep’14, on Reliance customer-care number. However, due to the Reliance customer-care team’s foul-play and lethargic responses, I am now being asked to pay for their services beyond the actual date when the connection should have been disconnected based on my Service-request. Details:- On 21-Sep’14, I placed a request on Reliance customer-care number to disconnect the internet-services for my Reliance Data card number. However, the personnel had foul-played on me, by not actually registering my disconnection request. That guy told me that Services will be terminated within 7 days. After those 7 days, I emailed Reliance customer-care, saying that the service was still not disconnected. What followed is a serious of emails, Delayed registering of my Disconnection request (even delayed several days from when I sent an email to Reliance on the status of my request), lack of prompt communication about whether any Service-request had been ‘actually’ registered on my name and poor response in Reliance customer-care phone number / Online Live-chat option. Faults by Reliance customer-care personnel – that I have been subjected to:- 1) The customer-care personnel (male, Name not communicated to me) who attended my phone call on 044-30335555 executed foul-play on me, saying that my request to “disconnect the internet service” has been registered on 21-Sep’14 (the day I made the call) and that the service will terminate within 7 days from 21-Sep’14. This personnel also failed to communicate to me any service-number/complaint-number that would have helped in tracking my disconnection request. In actuality, I have no idea whether my Disconnection-request was registered in their System. 2) For my emails to the Customer-care, I got very delayed responses. More importantly: Having emailed my serious concern — that the Internet-service continued to operate on 27-Sep’14 — on 27-Sep’14 (the day when the Internet Service should have been terminated, according to the on-phone customer-care personnel) to customercare@relianceada.com, they took so many days of idle time to register my Disconnection-request, before finally registering the Disconnection-request on their System on 04-Oct’14. 3) In their email responses (dated 28-Sep’14, 30-Sep’14, 1-Oct’14) to my emails, they failed to communicate to me that no Customer-care Service-case had been ‘actually’ registered by any Reliance personnel, regarding my disconnection-request that I placed on 21-Sep’14. 4) In each delayed email response that I received from Reliance Customer-care, they stated that some Customer-Service-Representative will contact me on the matter, on my “Alternate phone number”, that I had communicant
No charges beyond 21-Sep’14 (or no more than 7 days following 21-Sep’14, which is the period within which Reliance processes a normal termination request from any subscriber) should be placed on me, by Reliance.
Email Id: npalani07@gmail