I HAD BOUGHT A 1.6TON A/C ON THE 20TH OF SEPTEMBER,2005 BEARING MODEL NO. VA1800 SPCH 1D AND SERIAL N O.AIB05120000559.LAST YEAR THE COMPRESSOR WAS OUT OF ORDER AND THE SAME WAS REPLACED UNDER WARRANTY AFTER A PROLONGED WAIT FOR 16 DAYS ON THE 29TH OF APRIL 2009. THE A/C IS AGAIN OUT OF ORDER SINCE THE 26TH OF MARCH,2010.I HAVE A QUALIFIED TECHNICIAN KNOWN TO ME WHO WORKS WITH BLUE STAR. HE HAPPENED TO COME TO MY RESIDENCE FOR NORMAL SERVICE AS PER AMC DONE ON OTHER MACHINES AT MY HOME. THE CIRCUIT BOARD WAS REPAIRED BY HIM AND I HAD ALSO LODGED A COMPLAINT WITH LIFETIME SERVICE CARE REGARDING THE SAME. A TECHNICIAN WAS SENT TO ME BY THEM BUT HE WAS NOT ABLE TO RECOGNIZE THE PROBLEM AND TOLD ME THAT A FEEDBACK WILL BE GIVEN TO ME FROM THE OFFICE REGARDING THE SAME AND THAT A MORE QUALIFIED PERSON IS REQUIRED TO RECIFY THE PROBLEM. I DO NOT HAVE A WINDOW IN MY CLINIC AND SO IT BECOMES EXTREMELY DIFFICULT TO WORK CAUSING SEVERE DISCOMFORT FOR ME AND MY PATIENTS.SINCE THEN THERE HAS BEEN NO ONE WHO HAS ATTENDED MY A/C.WORST OF ALL IT SEEMS FROM THEIR ASSURANCE THAT THEY DO NOT HAVE A QUALIFIED TECHNICIAN TO TACKLE THIS ISSUE. I HAVE INFACT BOUGHT A NEW A/C FROM CARRIER TO REPLACE MY OLD ONE AND USE IT AT HOME ONCE IT IS REPAIRED.MY REQUEST IS THAT I WOULD BE VERY GRATEFUL IF ARRANGEMENTS ARE MADE TO REPAIR THE EXISTING A/C AND PLEASE TAKE NECESSARY ACTIONS AGAINST THE SERVICE CENTRE FOR UNNECESSARILY HARRASSING THE CUSTOMER.I AM ALSO SENDING A COPY OF THIS LETTER TO THE CONSUMER FORUM SO THAT THEY ARE ALSO AWARE OF THE SITUATION OF POST SALES SERVICE AT YOUR ATHORISED SERVICE CENTRE