Subject: – About Refund or Exchange Samsung Galaxy Grand Mobile GT-I9082.Purchersed on 05/04/2013.Complain No- 8453606323 Dear Sir/ Madam, Ref to above subject since purchased of new mobile problems like 1) Network Issue 2) No network 3) No voice 4) Hanging 5) No speech Started. Contacted dealer within two weeks for the problem. Dealer advice to contact Authorize service centre. Accordingly within two weeks mobile handed over to service centre. After calling customer care person Mr. Ankit. We told all problems to him. He advise to show mobile to service centre & Assured us that the problem will be solved and No need to worry if the problem will occur again your mobile Handset will be Exchange with the new one. Accordingly visited your service centre for four times during which for various reasons mother-bored and many parts replaced at Abhinaya Enterprise, Andheri West 5 A, C Wing , Crystal Plaza, New Link Road, Andheri West, Mumbai. Lastly advise to give mobile to new service centre on the reason that the previous service center is not capable to solve problem. So Mr. Devanshu has advice to new service centre Mobile Cool Services Shop No 5, Shanti Kunj Apartment,Near P K Jewellers, Dawood Bagh Lane, J P Road, Andheri West, Mumbai – 400058. Also advise not to take back your Mobile Unless Replaced. The new service centre came with the new liquid problem to handset and the company person E-mail us to give 42% discount on repair. This is very Shameful for the company and for the mobile Manufacturer. Mr. Devanshu was already inform that this time Handset will not be taken back unless Refund/ Exchange with new one. Like wise during this time we spoke Authorize Company person 1) Mr.ankit 2) Rachana 3) Inderjeet 4) Hemant 5) Devanshu Etc. Who has authority to Exchange or Refund. I would like to inform that the mobile handset is still lying with service centre. All your history gives me unnecessary mental stress and loss of money for no reason. Any how requested to solve my problem by refunding money or Exchanging my mobile phone, Otherwise matter will be with consumer court. This is for Your Information and necessary action
Complainant Information
name- RUSHIKESH5